In This Issue

Live Support

New Routing Tools

Customer Portal Payments

Graphical Dispatc

Train Yourself on TAC Online

Account Balances Online

Write-a-Review

Joke of the Week

Cartoon of the Week

Quick Links

Visit our Website

Read Our Blog

Our Mailing Address

Clear Computing, Inc.

55 North Gilbert St

Suite 3103

Tinton Falls, NJ 07701

Phone: 732-747-0113
Fax: 732-444-3123

Live Support

Live support combines instant chat, instant messaging and emails in one place.

Please be sure to provide your site number and phone number!

Stay Connected

New Routing Tools in TAC Online

We've added some powerful new routing tools to TAC Online:

Bulk Re-Routing

You can now duplicate any routes, make changes to the duplicate routes using our dispatch tools and then replace the current operational routes with the new routes. This is a great way to try out new routes while keeping your current routes intact until you are ready to use the changes.

Available dispatching tools to optimize the new routes are:

F5 - Service Dispatch Board
Dispatch mapping - Stop by Stop
Dispatch mapping - Lasso Tool
Dispatch Mapping - Route Optimization

For more information on how to use the bulk-re-routing feature, click here.

Google Mapping Expansion

Google map image capture is now editable, so you can add notes and highlight locations (using PC Paint) so when the map is printed on work orders and service stops the driver has as much detail as possible.

Note: Google mapping will be the only tool for TAC Online to map a location. MapPoint will only be available for the dispatching stations service route and work order optimization.

Customer Portal Payments Enhanced

We've made it easier for your customers to pay any open invoice right from your website!

Our Customer Portal now has a Pay button next to each invoice. This pre-populates the invoice number and payment amount for an online credit card payment.

When combined with emailed invoices and integrated credit card processing, this new feature takes the work out of receivables processing, giving your customers an easy way to make payments when they receive their invoices. You get paid without the long collections process, and without the clerical overhead of opening envelopes to process the checks you hope to get.

The customer portal is available as an add-on to TAC Online customers. You can see it here:

TAC Graphical Dispatch Enhanced
All our TAC customers with Graphical Dispatch can now manage an individual route. Combine Renumber Duplicate Delete Great tool for combining routes during swing season to loss of a driver.

Train Yourself on TAC Online

Fast-Start Step-by-Step Self Training

Our new weekly series of videos helps you bring on new employees and have existing employees cross-train to improve office operations.

Every week we will publish a new video so you get a complete coverage of the entire business cycle. They will be added to the Train Yourself on TAC Online section on the videos page on our website.

As of today, our video series includes:

1. Setting up your remote desktop connection for windows

2. Entering your company information

3. Adding zip codes
4. Adding county codes

5. Add a site,map it and add a work order

6. Assigning units and adding them to a route

7. Using and Invoicing Multi-Line Item Work Orders

This list will grow weekly, so check our videos page often for updates!

See Your Account Balances Online on Our Website
Did you know you can look up your account information and pay your invoices on the Clear Computing website? Go to our live support at http://www.clearcomputing.com/ and get your login and password. Then click on green button "My Account" to see your information. If you're a TAC Online user, you can put a Customer Portal on your website and give your customers access to their account history and service information. Your customers can even pay bills right from your website. Contact our office for more information.

Write-a-Review

We are always looking for real life stories and comments on how TAC Online has been a benefit to you and your business.

Write a review for TAC OnLine

- Just click here

Your time to write a review is appreciated. :)

Medicare Coverage

The phone rings and the lady of the house answers, 'Hello.'

'Mrs. Sanders, please.'

'Speaking.'

'Mrs. Sanders, this is Doctor Jones at Saint Agnes Laboratory. When your husband's doctor sent his biopsy to the lab last week, a biopsy from another Mr. Sanders arrived as well. We are now uncertain which one belongs to your husband. Frankly, either way the results are not too good.'

'What do you mean?' Mrs. Sanders asks nervously.

'Well, one of the specimens tested positive for Alzheimer's and the other one tested positive for HIV. We can't tell which is which.'

'That's dreadful! Can you do the test again?' questioned Mrs. Sanders.

'Normally we can, but Medicare will only pay for these expensive tests one time.'

'Well, what am I supposed to do now?'

'The folks at Medicare recommend that you drop your husband off somewhere in the middle of town. If he finds his way home, don't sleep with him.'

Funny Cartoon of the Week

Identity Theft