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Greetings!
The mere mention of workplace conflict typically sends shivers down the spines of human resource personnel and managers. However, they may be missing an opportunity to strengthen the skills and problem solving of many of their high performing teams. By encouraging non-personal conflict, managers are giving team members the green light to engage in robust debate. Battling over ideas will bolster creativity and produce more innovative solutions. To learn more about cultivating positive conflict in your organization, please read the article below. |
 | | Get Comfortable with Team Conflict |
THE POSITIVE SIDE OF
WORKPLACE CONFLICT:
How Organizational Conflict Can Boost Problem Solving & Interpersonal Relationships
When most organizations think of conflict management, they brainstorm ways to reduce or eliminate it. They consider it a catalyst to creating a negative workplace and try to avoid or diffuse it as quickly as possible. But are they doing their employees and organization
a disservice?
The goal for most managers is to develop teams of high performing, high contributing individuals. However, high performing individuals often possess contradictory tensions. Learning to channel this conflict in a positive manner is the key to making the teams effective. "In workplaces where people self-censor for fear of being perceived as negative or incompetent or 'not a team player', collaboration will not come as naturally" (HBR.com).
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MEETING & EVENT PLANNING SKILLS:
The Benefits to Business & Industry
In 2013 many companies are running lean and mean. Those charged with planning events are expected to do more with less. So, how exactly do you get the job done?
According to Successful Meetings magazine, the corporate trends of 2013 can guide us to what is necessary to get the job done. For one, smart events are taking center stage and real-time media technology is being incorporated into events and meetings to save both the producer and the consumer money. Automation is helping event planners reduce expenses in registration and staffing. Programs are being used to more efficiently to register participants. This will further assist planners to effectively and efficiently staff their programs for best customer service outcomes. Event organizers are engaging audiences with smartphones and social technology. Smartphones are increasingly used to conduct business and stay in touch. Planners will be challenged to provide attendees with all-in-one apps they can use to track activities, connect with business contacts, and share their experiences via social networks.
Whatever the new trends are, CBI - Hospitality & Tourism can train you and your staff to stay current with the skills you need to succeed in a fast-paced, ever-changing business. Spring programs that can assist businesses include:
Most programs are economically priced at $39.00. To learn more about the program, please click on the program title or visit northampton.edu/lifelearn and click on the "Hospitality, Tourism & Casino" course catalog. |
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CBI Workshop Resources
 Center for Business & Industry on Facebook
Download our January - June 2013 catalog of upcoming programs
(Acrobat PDF, 1.45MB).
Contact the client development specialist, Damian Dinan:
1-610-861-5064
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