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November 2012   

Greetings!


Successful business leaders have high expectations, both of themselves and of their employees. The best leaders have a way to bring out the best in their employees. One of the ways business leaders do this is through visibly recognizing people's contribution. Encouragement and recognition is absolutely essential to sustaining people's commitment to organizations and outcomes.

 

In this month's issue, we would like to take the time to recognize one of our very best. Please read on to see why Ann Haggerty Raines knows how to bring the best out in your employees.
FACILITATOR SPOTLIGHT: Ann Haggerty Raines 

 

Ann Haggerty Raines

The Center for Business & Industry is very fortunate to have several great facilitators providing hands-on, personal and interactive training programs; not the least of which is Ann Haggerty Raines. As Ann approaches her 25th anniversary as an adjunct faculty member at Northampton Community College, we wanted to share some of the things that make Ann so important to our organization.

 

Ann started her career as an English teacher in the Bethlehem Area School District. She has been known to say, "Old English teachers never die, you just wish they would." It's with this quirky, self-deprecating, lovable sense of humor that Ann draws you in to engage, challenge and interact during every training session.

 

Ann's work at the Center for Business & Industry focuses on performance management and management development skills, as well as communications and customer service skills. Some of the workshops and business areas in which Ann has designed and delivered training include;Communication Skills for Managers, Building High Performance Teams / Team Building, First Line Supervision / Management Skills and Customer Relations/Service.

 

Ann also has extensive experience as a trainer in quality improvement. Ann is certified by PQ Systems, Dayton, Ohio as an Authorized Trainer of Trainers/Consultant in Total Quality Transformation, which is a quality improvement process based on the work of W. Edwards Deming. It includes a customer-driven philosophy as a base, cross-functional team development and decision making tools (statistical analysis and group communication).

 

Ann has a long track record of service to the Lehigh Valley. From 1999 to the present, Ann has served on the Board of Directors for Celtic Fest, Inc., and served as President from 2007 - 2010. From 1979 to the present, Ann has served on the Board of Directors of the Junior League of Lehigh Valley, where she was named Outstanding Volunteer, 1989 and President from 1995-96. For these and several other services to her community, Ann was given the Marcia L. Sayre Award for Community Service in 2005.

 
For these and many other reasons, the Center for Business & Industry is lucky to have Ann on board. If you haven't already, we invite you to witness for yourself why Ann is such a valued team member. You'll see that her personal touch separates her and CBI from any other training provider.
INCLEMENT WEATHER

 

As hurricane Sandy reminded us, inclement weather can strike the Lehigh Valley during any season.  We just wanted to remind participants that our non-credit, continuing education programs follow the same closing procedures as our credit programs.  Most closing or delayed opening information is decided by 6am the morning of the event.  Changes can be found:

  • ONLINE: northampton.edu/Weather-Information
  • PHONE: 610-861-4595
  • TELEVISION: WFMZ-TV 69 News 
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View our profile on LinkedIn Center for Business & Industry's official LinkedIn Group
 
Contact the client development specialist, Damian Dinan:
1-610-861-5064
 
 
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In This Issue
Facilitator Spotlight
Inclement Weather
Quick Links
 
 

Upcoming Programs

(Click on title to register)

LEADERSHIP

Better Business Writing*

 

NEW! Effective Interviewing: Matching Candidates with the Job

(half day program)

 

Managing the Performance of Others*

 

CORPORATE SAFETY
 
 
HOSPITALITY 

Food Service Sanitation

 

Food Service Sanitation Retest

 

ServSafe Food Handler Training (Spanish)

 

IT/COMPUTER

Adobe Photoshop Beginning Seminar

 

Access 2010 - Queries In-depth*

 

NEW! Microsoft Access 2010: Reports In-depth*

 

Excel 2010 - Beginning

 

Excel 2010 Macros & Templates*

 

Excel 2010 Pivot Tables & Lookups*

 

Facebook for Business  

  

QUALITY & PERFORMANCE

Continuous Improvement Process & Tools

 

Lean Fundamentals

 

Root Cause Analysis

  

* Indicates program is part of a certificate.