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Market Research & Intelligence for Financial Institutions |
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FImetrix Newsletter: Issue 3 |
October 2012 |
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As we gear up for Sibos in Osaka, we wanted to take the time to share with you some of our recent findings and projects, which we think will be of interest to you.
In the last edition of our newsletter, we invited discussion on Thought Leadership, and different characteristics associated with the concept. One of the themes that emerged was commitment - to both the industry and the relationship. With this in mind, we further explored commitment to the banking relationship in a white paper by Chris Skinner, which focuses on banks positioning themselves as trusted advisors. We have provided a link to access a complimentary copy in this newsletter.
The usage and growth of the Renminbi (RMB) as a trade currency has been another key topic recently. As a continuation of the RMB paper featured in our last issue, we will be providing updates from our most recent Bank-to-Bank Services studies as the data becomes available.
Lastly, we are excited to announce the launch of FImetrix's official Twitter page. Stay up to date with all our news by following @FImetrix.
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  Making the Best of the Relationship:
Becoming a Trusted Bank
The relationship between banks and their counterparties has changed dramatically since the crisis of 2008, and the same is true with corporates and consumer banks. It's all about trust, and according to the Edelman Annual Trust Barometer, the trust in the financial sector is lower than it's even been. So how can a bank make the best of what relationship they have left with the customer? Chris Skinner, Chief Executive of the financial think tank Balatro, explores this theme in the first of a series of white papers commissioned by FImetrix. You can download your complimentary copy here. |
 Sibos 2012
David Burnett and Doug Ziurys will be in attendance at Sibos 2012 in Osaka and welcome the opportunity to discuss any of the topics covered in this newsletter, or anything else you find of importance in the industry. While schedules for everyone during Sibos can be a challenge, if you would like to discuss one or more of the topics presented in this newsletter, please do not hesitate to stop us on the conference floor or contact us directly.
Post-Sibos Follow-up Study: Focus on Brand Image We will once again be executing a follow-up study on the effectiveness of marketing and exhibiting at Sibos. The results from past surveys have enabled the banks to fine-tune their approach to Sibos, as well as validate their investment in the conference. From our post-Sibos research, we are able to custom-tailor a report on the brand image of the bank, as well as to identify the characteristics most closely associated with Thought Leadership in cash and trade services. To learn more about this report, click here. |
 FIm News Global Payments - A Presentation to Pacific Rim Bankers David Burnett recently gave a presentation on Global Payments at The Pacific Rim Bankers' Program on August 16th. The presentation stressed the importance of showing commitment to the relationship, and the idea that this is a people-driven business. Additional topics included current trends with the RMB and technology in the banking world, specifically mobile payments and internet services.
The Pacific Rim Banker's Program is a two-week seminar designed to educate banking professionals on changes and current challenges in the financial services industry. It also functions as a forum to gain a greater understanding of multi-cultural perceptions, and provides networking opportunities among the participants. More information on this program can be found by visiting the program's website here.
Executing RMB Payments to China - An Update from Our Asia/Pacific Rim and Western Europe/North America 2012 Studies
 In the April edition of our newsletter, we included a report on the RMB based on findings from all regions in our Bank-to-Bank Services series. After the conclusion of the most recent Asia/Pacific Rim and Western Europe/North America studies, we compiled regional updates on the RMB findings.
These reports provide a high-level review of selected results related to the execution and marketing of RMB payments to China. The market for transaction services is highly competitive and with the consolidation in the provider network for USD, EUR, and GBP services continuing, the impact of transactions being denominated in RMB has ramifications for all global providers.
In the two years since the full internationalization of the RMB as a trade settlement currency, over half of the Asia/Pacific Rim respondent banks say that they have already executed payments to China in RMB, as have half of the banks in Western Europe/North America. If you are interested in receiving a copy of these reports, please contact David Burnett (dburnett@fimetrix.com) or Doug Ziurys (dziurys@fimetrix.com).
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 Research in 2012, and Plans for 2013 In the past year, FImetrix interviewed senior executives at over 300 banks throughout Asia/Pacific Rim, Western Europe/North America, and Latin America on their provider network for cash and trade services. At present, results are available on the interviews conducted in Asia/Pacific Rim (113) and Western Europe/North America (105). Field work has commenced on interviewing banks in Latin America, and results are expected to be available in December 2012. FImetrix will also be launching the inaugural wave of a new Non-Bank FI study. This will be a syndicated study that evaluates the strength of relationships and performance of banks providing key financial services to the insurance company industry in Western Europe and North America. Looking forward to 2013, FImetrix will be conducting Bank-to-Bank Services studies in the Middle East, Western Europe, Sub-Saharan Africa, and Central/Eastern Europe. Additional studies will focus on the Canadian Dollar and US and Canadian Middle Market Corporate. For a list of studies available, please refer to our website here. |
| Our Pledge
Our absolute guarantee of anonymity.
The cornerstone of our surveys is our guarantee of anonymity to the people and institutions that participate. FImetrix abides by the ESOMAR professional code of ethics which prohibits the release of respondent names without prior authorization. Consequently, interviews are strictly confidential and we never reveal the identities of our respondents, or the institutions that they work for. |
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If you have questions on any of the content in this newsletter, or if you would like any further information, please feel free to contact us.
We continue to be dedicated to providing you with strategic and actionable information to develop your business, and look forward to continuing to work with you for years to come. Kind Regards, Your FImetrix Team
Copyright 2012 FImetrix LLC
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