Quick Links
Follow us on Twitter      View our profile on LinkedIn 
Join Our Mailing List
Our Pledge
Our absolute guarantee of anonymity.
The cornerstone of our surveys is our guarantee of anonymity to the people and institutions that participate. FImetrix abides by the ESOMAR professional code of ethics which prohibits the release of respondent names without prior authorization.  Consequently, interviews are strictly confidential and we never reveal the identities of our respondents, or the institutions that they work for.



Contact
FImetrix
10 Highway 31 North
P.O. Box 977
Pennington, NJ 08534
www.fimetrix.com

David Burnett
[email protected]

Doug Ziurys
[email protected]

Caitlin Sheilds
[email protected]

We continue to be dedicated to providing you with strategic and actionable information to develop your business, and look forward to continuing to work with you for years to come.
November 2013, Issue #5
Today's regulatory landscape has become increasingly complex, and likewise the challenge to meet the new requirements mandated by these regulations.  Many discussions in today's transaction banking market center around this topic; in fact, one of the key themes at this year's Sibos conference was regulation.

In our bank-to-bank research, we have found that banks are looking toward their provider banks for advice and training on meeting the new regulatory requirements.  In light of this trend, in our recent post-Sibos study, we asked about key areas of concern for banks at present.  Some highlights of the study are included below

Also included in this newsletter is an article from FX-MM Magazine.  Recently, David Burnett joined a roundtable discussion organized by the magazine on the future of transaction banking.  The regulatory environment and the importance of the relationship in business decisions are just some of the topics covered.  Details of this special report, along with a copy of the article, can also be found in the body of this newsletter.
SibosSibos 2013
Wrapping up Sibos 2013
At the conclusion of each Sibos conference, FImetrix conducts a brief web-based study which measures the effectiveness of a bank's marketing campaign at the event, along with current topics in the industry.  This year's report is currently being compiled, but we would like to share some key findings with you in the meantime.
Magnifying_Glass
Post-Sibos Study Highlights
A new evaluation in the survey this year presented respondents with a list of topics and asked which areas are of key concern to them.  Not surprising, leading among key issues facing banks, at 71%, is Regulatory Issues.  Product Development and Operational Risk were each cited by over half of the respondents.

We then asked respondents in which areas they would like to receive advice/insight from their banking partners.  Again, Regulatory Issues was the most popular answer, at 71%.  Product Development also was chosen by over six in ten (63%).

While there is not an overwhelming preference on how banks would like to receive this advice/insight, a majority would like this information delivered via a webinar/electronic communication.  A seminar/round table, written document, and private training session were also each chosen by at least 4 in 10. 

To see the answers to these questions in more detail, click here.

The learning here is that banks are looking to their provider banks for additional information, training, and insight on some key concerns facing the industry, though the method of delivery is not as important. This offers an excellent opportunity for bank-to-bank providers to deepen relationships and demonstrate a commitment to those relationships. David Burnett discusses the importance of demonstrating this commitment in the article below .

If you are interested in your bank's evaluation at the conference, please contact David Burnett ([email protected]) or Doug Ziurys ([email protected]) for report details.

FXMMThe Future of Transaction Banking
FImetrix's David Burnett recently participated in a special report on the future of transaction banking, organized by FX-MM Magazine and distributed at Sibos. Also contributing to the roundtable were Christian Behaghel (Head of Global Transaction Banking, Soci�t� G�n�rale GTB), Dominic Broom (Head of EMEA Sales and Relationship Management, Treasury Services at BNY Mellon), and Steve Everett (Global Head of Cash Management, RBS).

The debate covered topics such as regulation and mobile payments. Questions such as how "global" the transaction banking industry is today, and how important the relationship is in making business decisions, were also explored.

"The trust between provider-client was broken as a result of the financial crisis, and today clients are looking to counterparties that they trust will be committed to them for the long-term.  This is true regardless of the currency that a provider supports." - David Burnett

Click here to read the report in detail.

From FImetrix Research
In the FImetrix Bank-to-Bank Services studies in USD, EUR, and GBP, "Commitment to the Long-term Relationship" has proven to be a critical driver of satisfaction across the regions since 2009.  Furthermore, this finding is also supported in our global studies measuring the Canadian Dollar, Australian Dollar, and New Zealand Dollar. 

Please click here to view the critical drivers found in these studies in more detail.
Current and Upcoming Projects
Globe Footer 6

What's Going On Now:

FImetrix is wrapping up field work in Central/Eastern Europe regarding bank-to-bank services (USD, EUR, GBP), and results are expected to be available at the end of this year.   

 

FImetrix is continuing to explore the bank-to-corporate relationship, and is currently conducting its third Commodity Traders study, which evaluates the performance of banks providing key financial services to international commodity trading companies operating mainly out of Europe.  Also in the field at this time is the Canadian Trade and Supply Chain Management study, focusing on the banking relationships that exist within the middle market companies in Canada.

 

What to Look For:

In the next year, FImetrix will interview senior executives at over 300 banks throughout the Asia/Pacific Rim, Western Europe, and Latin America about their provider network for cash and trade services. FImetrix also plans to conduct a global review of the competitive position of Australian and New Zealand Dollar providers. 

 

In January, FImetrix will release its annual Market Issues report, focusing on the industry's outlook for the coming year, followed by The Global Perspectives report in February.  In March, FImetrix will announce the designees for the 2014 Distinguished Provider accolade in USD/EUR and GBP transaction services. 

 

For a list of studies available, please refer to our website here.  

 

For additional FImetrix news, resources, and articles, please click here

 

 

www.fimetrix.com
Footer

Copyright � 2013. All Rights Reserved.