CEO Tickler

Asking the right questions can change behavior and results.

                                      August 2015

Solutions Wanted, But Who Does What?
 
 

The teams here at CU*Answers strive to work cohesively to provide services and products for all of your credit union's needs. From Administration to Web Services, each team works together, but also within itself to offer individualized solutions. Have you learned which CU*Answers team can provide these solutions and more? Check your answers below and see how you scored!

Part II: Answers

Connect With This Team for Green Strategies 
From implementing My Virtual Strongbox to finding the right imaging strategy that fits your credit union needs, this team wants to see you paperless and proud. 
Answer: The Imaging Solutions team. Always keep in the know with the Imaging Solutions news!

Maximize Operations and Efficiency With This Team
This fairly new team was created to give our network of credit unions the upper hand in the market by helping tune up credit union products and services. This team wants you to find the dollar and hold on to it with a strong hand.
Answer: The Earnings Edge team. Check out the newest page on their website, Case Studies and Testimonials

Sit Back and Let the Confidence Grow With This Team
Not only does this team pull the levers behind the CU*Answers curtain, they are there for you for specialized file transfers, ala carte processing, and keeping your member data airtight and secure.
Answer: The Operations team. Keep up to date with the upcoming Operator Edition of CU*BASE. 

This Team Wants to Get You Every Penny You're Owed
Lessen the risk of loss while lending with this team on  your side, contacting delinquent or negative members using professional, structured practices. 
Answer: The Collections team. Take a peek at their Bankruptcy Best Practices

Contact This Team to Get the Word Out
This team works to help you actively engage members across a spectrum of different mediums to focus on retention, brand awareness, and adoption of products and services.  
Answer: The Marketing team. Have you checked out the 2016 CU*Overdrive Campaign?

Keep Your Portfolio Fresh With This Team
This team keeps member purchases protected and helps mitigate risk by keeping your plastics portfolio up to date, encrypted, and in compliance. 
Answer: The SettleMINT EFT team. Read the latest EMV newsletter to stay up to date on chip cards. 

This Team Creates the Content Behind the Clicks
Make sure your internet presence is in tip top shape by working with this team to enhance and modernize your web offerings. They'll even manage it all for you!
Answer: The Web Services team. Expand Your Branch with Internet Retailing - learn more about Secure Forms

Training, Empowerment, and Support Define This Team
From assisting out of balance tellers to completing a loan application to coming directly to your door to train, this team is the front-line for education and is there to support you every step of the way. 
Answer: The Client Services and Education team. Gear up for another University Week in September. 

Keep the Foundation Solid Even When the Wind Blows With This Team
This team is here to help keep your business rooted in the midst of disaster by laying down a strong foundation of preparation, planning, risk assessment, and strict guidelines and principles. 
Answer: The Business Continuity team. Read the latest newsletter, The Pulse, to learn about the latest CU*Answers Business Continuity Plan. 

 
About CU*Answers 
CU*Answers is a 100% credit union-owned cooperative serving credit unions that represent more than 1.6 million members. Among its most popular services are its core-processing system, CU*BASE, and its online and mobile banking product, It's Me 247.
Contact Us
  
P: 800.327.3478
F: 616.285.5735
Education
  
September 8
CU*BASE and Key Regulations (Reg D, Dormancy, Reg E)

September 8
Managing Compliance: Preparing for Audits and Examinations
  
Using CU*BASE Tools for Bank Secrecy Act (BSA) Compliance

September 8
Monitoring Abnormal Activity

September 9
Teller Techniques and Shared Branching Options

September 9
Member Services: Inquiry and Phone Operator

September 9
Head Teller Vault/Change Fund Management

September 10
Introduction to the Cloud-Based Mortgage Lending Platform: The Loan Fulfillment Center by Accenture/Mortgage Cadence

September 10
Standard ATM/Debit Card Platform


Visit us online at www.cuanswers.com.