It's Back-to-School Time!
As your staff hustles their kids onto buses again,
maybe it's time to hustle your staff into training
because the service your staff provides your members is only as good as their training.

August 2013

How did you do with this challenge? Were you able to identify these training resources? Check your answers against ours!
 

This resource offers a wealth of CU*BASE and soft-skills courses that your staff can take any time and at their own pace.

CU*Answers University online campus 

To access this resource, click the Network Links button in CU*BASE and then click CU*Answers University.

 

This database of thousands of frequently asked questions is an excellent self-help tool that provides your staff quick answers to their questions about CU*BASE.

AnswerBook

To access this tool, click the Network Links button in CU*BASE and then click Ask the AnswerBook.

 

This site offers step-by-step instructions on how to perform various tasks in CU*BASE.

Show Me the Steps

To access this site, click the Network Links button in CU*BASE and then click Show Me the Steps!

 

This video series provides a quick and easy way for your staff to learn more about It's Me 247 Online Banking and EasyPay online bill pay.

It's Me 247 How-To Video Series

Your members can also access these videos by clicking Help from the It's Me 247 Online Banking login page.

  

The practice activities in this three-part workbook series give your staff the opportunity to sharpen their skills in CU*BASE.

Exercises for Success

This series targets staff in a variety of roles with workbooks that relate to member service, teller, and lending functions.

 

This monthly newsletter/webinar combo highlights key documentation that will help your staff better understand CU*BASE tools.

Tricks of the Trade

Watch for an email with the September Tricks of the Trade newsletter and invitation for the corresponding webinar.

 

Keep Asking Questions!

Did you find all the answers? Did your team come up with the same answers as you? Look for the next CEO Tickler, which will show you even more resources you have as part of the cuasterisk.com network!

 

Read previous issues of the CEO Tickler.

 

 

CU*Answers

800-327-3478

 

www.cuanswers.com

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