Education
OnDemand 
The CU*Answers OnDemand site is a growing library of CU*BASE training, special events, and multi-media presentations provided at no charge. Over 100 items are posted on the site, ranging from CU*BASE training to informative regulatory-compliance reviews. 

Planning Ahead  
This edition of the Education Report lists current opportunities,  but if you're looking for classes to take in the future, check out the Education Catalog.
  
Choose your classes, then remember to register
at our registration site.
 
Class Notes 
Times for all classes are in Eastern Standard Time EST.  Normal web conference fees apply unless otherwise noted.  To help defray the web conference cost of producing a web conference we pass on a fee of $20.00 per half hour per connection.
Here's Help!
Documentation of our products is not lacking, but how do you quickly find what you're looking for?  For tips on accessing and using recourse available to you, we recommend the series: Documentation: Tricks of the Trade.
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CU*Answers

The Education Report
May 2013
Learning Venues
Explore the numerous education opportunities that CU*Answers has to offer.  Helping you advance in proficiencies associated with your job and establish a pattern of learning is one of our primary goals for you as an individual and for the growth of your credit union teams.  Available to you 24/7 is our Learning on Demand Site, where you will find recordings of popular classes along with other previously recorded programs.  These programs include compliance topics including Financial Literacy for Board Members.  Visit the online campus which is available through the Network Links button in an active CU*BASE GOLD session. 
New EasyPay Videos!
Do you have members who need help with EasyPay Online Bill Pay? Or do you have staff who need to learn more about online bill pay to better assist with member questions?
  
We're here to help!
  
For those of you using EasyPay powered by Fiserv, we have just added three new EasyPay videos to our It's Me 247 How-To Video Series:
  
  

For those of you using EasyPay powered by iPay, there's a video that iPay created for your members!

Education Express
Our complimentary 30-minute informative spotlight for this month will cover Lending enhancements made to CU*BASE during 2012. Take advantage of this special educational class facilitated by the Lender*VP Team.
Free Session Encryption Now Available!

Session encryption protects member data better than ever by encrypting the information end-to-end as it traverses the network. And now it's available for free for credit unions whose workstations are running on Windows 7.

Just contact our help desk staff to take advantage of this free offer!

 

If your workstations are not equipped with Windows 7, consider making room in your budget for an upgrade to Windows 7, because not only will it allow you to take advantage of free session encryption, but it will also help you maintain supported software; effective April 2014, Windows XP will no longer be supported by Microsoft. Learn about other reasons to get Windows 7.

 

In addition to helping you encrypt your existing CU*BASE GOLD sessions, we're going to help you ensure all your new CU*BASE GOLD sessions are encrypted as well! Starting May 1, we will begin encrypting all new CU*BASE GOLD sessions pre-installed on PCs you purchase from us.

web conference  
Web Conferences

Normal web conference fees apply unless specified.

Click on the image to see all classes for May!
Active Beta Study Group
Join the Active Beta Study Group, which runs from May 2 to October 1, 2013.
  
During Part I of this web-conference series, we'll introduce you to new CU*BASE features you'll get with the 13.0 release and discuss the drive behind the creation of these new features.  
  
During Part II, we'll review the features and discuss your comments about them as well as how to best document and market these new features for your credit union peers.
  
Register today for the Active Beta Study Group.  All web-conferences are free of charge and will be held from 2:00-3:00 P.M. EST.   
Exercises for Success
What is Exercises for Success? Exercises for Success is a workbook series designed to provide practice exercises for credit union employees using CU*BASE BEDROCK Credit Union. Each workbook is broken down into four sections.

 

First is an introduction to online resources that will assist learners in successfully completing the exercises in the workbook. Next, the workbook includes helpful instructions which guide learners in selecting appropriate accounts for use while practicing the activities covered in the booklet.

 

The exercises are the main section of the workbook. Each exercise focuses on a specific activity in CU*BASE. Each exercise has both scenarios to follow to master the material, as well as a following "Test What You've Just Learned" section including questions for review.

 

Exercises for Success culminates with a final Check Your Knowledge section. Learners can use this area of the workbook to take stock of what they have learned and to note which areas need further review.

 

Click a workbook to get started

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Grand Rapids, MI 49546
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