TORCH AWARDS AND STUDENTS OF INTEGRITY SPONSORS
(Formerly TIC Credit Union)
New Accredited Businesses
December 2013 -February 2014
HeritageBank of the South
(all locations in AL, FL, GA)
Early Trucking Company, Inc.
For Paws Boutique, Inc.
Tiger State Truck & Trailer
Wilkin's Foodliner, Inc.
Dr. James M. Dorchak, MD, PC
Tammy Segura Insurance Agency
Hammond IT Solutions, LLC
Cleghorn & Sons
Holly House of Hamilton, LLC
Williams Automotive Repair
Campbell Construction & Roofing
D & R Spraying
Dianne's Fashions, Inc.
Sunbelt Metal Works
Sunbelt Poultry and Farm Supply
Phenix City, AL
Cotton Camo, LLC
Specialty Sales Co
Take a look at these 2013 Statistics!!
Total Inquiries on our website
Total Inquiries into Accredited Businesses
- 104, 454
Total Quote Requests - 130
From Business Review - 118
Total clicks to go to a business' website from Business Review - 4,736
(580 businesses in total)
As you see, consumers are using your Business Review, so please keep your information up to date!
BBB OnLine Program
This program will allow your business to install a dynamic BBB seal on your website that will link your site to your Business Review
As part of the program, your company will also receive a customized QR Code for your business to be used in advertisements, estimates, brochures, etc.
The program carries an additional fee.
DID YOU KNOW?
Nielsen Company and BBB Council 2013 survey shows BBB influence with consumers. Click here to see the image below in full size.
Cause to Celebrate!
FTC action leads to ban against internet directory scammers. Read more here.
P.O. Box 2587
Columbus, GA 31902
Happy Easter From the BBB Staff and the Board of Directors!
The Better Business Bureau® Bulletin
Volume 39, Issue 1, January - March 2014
2014 Annual Meeting
Torch Awards and Students of Integrity Presentations
Better Business Bureau serving East Alabama, West and Southwest Georgia held its Annual Meeting, Torch Awards and Student of Integrity Scholarship Awards on February 10th, 2014 at the Columbus Convention and Trade Center. We were privileged to have Mr. Robert Granger, CEO of St. Francis Hospital, deliver the Keynote speech in which he shared how ethics translate into success for St. Francis.
We also held our board elections and elected our 2014 BBB Officers and Board of Directors. Richard Davis and Trip Wade were elected Board Chair and Vice Board Chair respectively. Complete list of board and officers is posted in this bulletin as well.
Click here to view photos from the event.
Congratulations to the winners of
Torch Awards for their commitment to Marketplace Ethics!
Large Business Honoree
St. Francis Hospital
Medium Business Honoree
Commando Military Supply
Small Business Honoree
First Runner- Up
Phillips Preferred Homes
Micro Small Business Honoree
ChemSeal Asphalt Maintenance
First Runner Up
The Village Apothecary
The Better Business Bureau
Board Chair Richard Davis - 4th Ave Car Wash
First Vice Chair George (Tripp) Wade, III -
Wade Cleaner/Wade Companies
Second Vice Chair Al Gaston -Columbus Flooring & More
Immediate Past Chair Drew Rhodes - WLTZ
Jeff Beck - A-COM
Kent Illges - Realtor,
Coldwell Banker, KPDD
Nadeem Khan - Aflac
Reggie Luther - TracSoft
Nadie Martin - Mercedes Benz of Columbus
Mike Mayhew - Automated
Ben Moody - Sales Rep, Sunshine
Banners & Signs
Tammy Segura - Tammy Segura
University of Phoenix
Term Expires 2015
Billy Gloyd - MRS Homecare
Rick Jacobson - Columbus Lions
Indoor Football Club
Derek Mann - CB&T
Sally Morgan - MidMedia
Dave Troxel - WOW
Travis Whitley - Wells Fargo
Term Expires 2016 Fran Hargarten - Allegra Print &
Tracy Fisher - Striffler Hamby
James (Jimbo) Martin - PMB
Harlan Price - Architectural
Innovations Design Group
Eric Fowler - Miller-Motte
Term Expires 2017 Sean Knox - Knox Pest Control
Don Lloyd - WLTZ
Mandy Pierce - Omega Financial
R.B "Skeet" Rolling - ITC Financial
JJ Seman - Kinetic Credit Union
Ex Officio Mark Lupo - UGA Small Business
Rosalie Grant-Nolt - Ft. Benning,
Army Community Service
William (Robbie) Green - Morgan
Dana Starling - Aflac
Legal Counsel Julius Hunter - Attorney
The Better Business Bureau®
Ad Review Program
The Better Business Bureau provides
Ad Review in order to:
- Foster Business Self-Regulation
- Maintain public confidence in business, thereby eliminating subsequent consumer and competitive complaints.
The Better Business Bureau does this by:
- Identifying cases of misleading, deceptive or untruthful advertising
- Communicating with the company whose advertising is being reviewed in order to seek voluntary substantiation or modification of the claim(s) in question.
Click here to view the BBB Code of Advertising
Ad Review Process
When an Ad Review case is opened, the business whose advertising is being challenged is sent a letter with a copy of the ad and the relevant code, law, statute, etc. that their ad conflicts with.
If the business responds by substantiating their claim or modifying their ad, the case is closed without any consequences for the business.
However, failure to respond results in negative language in the Business Review and affects their BBB Rating.
What can the BBB Online Seal
do for your company?
Have you ever wondered why some websites appear ahead of yours in search results?
One possibility is that your competitors have more high authority websites linking back to their site. This is over-simplifying search engine optimization (SEO - a process of affecting the visibility of a website in a search engine's "natural" listings) because many factors influence your website's rank - but high quality backlinks are still a very important part. In other words, a link from BBB to your website is a valuable link.
This is where the BBB Online Seal comes in. This dynamic seal is a reciprocal link with a trusted, verified, highly ranked website (bbb.org). The more BBB dynamic seals out there the better. And because we link to the accredited businesses on their Business Reviews, the link is reciprocated. This also makes your company's Business Review a powerful mini-site.
If you are a BBB Accredited Business, be sure to take advantage of the SEO benefits that your BBB Accreditation can bring.
*Make sure your BBB Business Review is up to date and contains your website information.
*Add relevant and optimized content to your BBB Business Review (logo, images, videos, hours, service area, etc.).
*Display the BBB seal prominently on your website.
Federal Trade Commission (FTC) Fraud Statistics for 2013
Every year the FTC publishes their fraud statistics for the year in the Consumer Sentinel Network Data Book (for which the BBB is one of the contributors.) Here are some of numbers for last year:
Complaints filed with FTC in 2013 - 2,101,780
Total monetary damages in 2013 - $1,622,784,979
Percentage of fraud initiated via e-mail - 33%
Percentage of fraud initiated via phone - 40%
The statistics are broken down in various ways: by age, type of fraud, monetary damage, state and more. Click here
to view the entire document.
UNANSWERED CUSTOMER CONCERNS
December 2013 - February 2014
|A Locksmith & Security Company||Columbus||GA|
|Ace Home Inspectors||Columbus||GA|
|Ace Licensing & Permits, Inc.||Columbus||GA|
|Adam Sanders, Independent Insurance Agent||Smiths||AL|
|Adrenaline Motorsports (4)||Lenox||GA|
|Alpha Garage Door||Columbus||GA|
|Appliances and More||Columbus||GA|
|Auburn Realty, LLC||Auburn||AL|
|B & B Rental Agency||Albany||GA|
|Baby's Dream Furniture, Inc.||Buena Vista||GA|
|Calhoun Street Motors||Bainbridge||GA|
|Campbell's Construction||Phenix City||AL|
|Caravelle Marine, Inc.||Americus||GA|
|Century 21 All Star Realty||Columbus||GA|
|Checker Properties, Inc.||Columbus||GA|
|Cutting Edge Lawn Service||Auburn||AL|
|Dolee Rentals, Inc. (2)||Albany||GA|
|East Alabama Medical Center||Opelika||AL|
|Easy Ride Auto Sales||Americus||GA|
|Elite Life Solutions, LLC||LaGrange||GA|
|Exstream Water Solutions||Columbus||GA|
|Family Auto Plaza||Nashville||GA|
|Finds & Consigns Fine Furnishings||Columbus||GA|
|FMCSA-DOT Permits LLC||Phenix City||AL|
|Gator Tail Trailers of Georgia||Fitzgerald||GA|
|Genesis Lending Online Services||Columbus||GA|
|H2ome Irrigation Systems Inc||Columbus||GA|
|Hampton Inns & Suites - Opelika||Opelika||AL|
|Harper Construction Inc.||Cataula||GA|
|Heidrich Car & Truck Repair||Cataula||GA|
|JM Tax Service LLC||Smiths||AL|
|Lawrence Roofing & Repair||Columbus||GA|
|Leo's Auto Repair Center||Columbus||GA|
|New Image MedSpa (2)||Columbus||GA|
|Opelika Animal Hospital||Opelika||AL|
|Penny Profit Cleaners||Auburn||AL|
|R & R Cabinets||Fortson||GA|
|Rowe Realty Co., Inc.||Columbus||GA|
|Seymour Properties LLC||Phenix City||AL|
|Southeastern Beauty/Barber Schools||Columbus||GA|
|Sprayglo Auto Refinishing & Body Repair||Leesburg||GA|
|Steve Corbett Construction (2)||Phenix City||AL|
|Summer's Landing Senior Care @ Green Island||Columbus||GA|
|The Boyette Co||Smiths Sta||AL|
|The Greens at Auburn||Auburn||AL|
|The Nursery at Ty Ty (2)||Ty Ty||GA|
|The Paisley Pooch||Columbus||GA|
|Tiger Lodge at Auburn||Auburn||AL|
|Timp's Auto Shine Center||Columbus||GA|
|Top Notch Tree Service (2)||Phenix City||AL|
|Your Home Source Real Estate Services, LLC||Columbus||GA|