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7th December 2016
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New HealthChat Guest Announced
Peter Wyman, chair of the CQC, in conversation with Roy Lilley
24th January - King's Fund, 5.30pm
Croydon Tram
News and Comment from Roy Lilley
Was it going too fast?   I guess we'll find out, eventually.

Imagine how terrifying it must have been.  Packed in like sardines.  Just enough room to hang on with one hand and flick through Facebook and Twitter with the other.

Suddenly your world is on its side.  People are piled on top of you.  The back of a seat has busted your ribcage, the weight of ten people pressing down on you.  The lights go out... people scream.  You feel a trickle of warm on your face.  The woman squashed against you is bleeding.


There is an eire silence... then all hell breaks lose.  Someone calls '999'.  Then another and another and suddenly the ambulance control centre is inundated with screaming people.  'There's been a crash... come now...'

At first no one knew what was happening but eventually the emergency services were in a well rehearsed full swing.  Croydon University Hosptial was put on alert... a major incident.

Their A&E is undergoing a refurb and they are working from smaller temporary accommodation.  They needed more staff.  Doctors, porters, nurses, catering, imaging, AHPs, every one including the Chaplain.  

A coach-load of injured turned up, ambulances by the score and the walking wounded somehow got themselves there... courtesy strangers in cars.

Getting staff to come into hospital for an emergency is a job for the hospital departmental secretaries, on the phone.  It can takes ages...

The docs sorted themselves out.  WhatsApp.  What?  WhatsApp.   Pay attention - the world is changing old bean!

WhatsApp is a texting service between mobile phones as a replacement for the regular text messages. ... WhatsApp uses an internet connection between phones.  You can set up groups, talk privately and it's free.  Hosptial docs use it all the time.

WhatsApp may have saved the day at Croydon.  Technology in action.

I shouldn't be telling you this... many hospital doctors regard NHS tech as a joke.  They've been using text to talk and advise each other for years.  Google translate is very handy and FaceTime is a boon.  WhatsApp... routine.  The junior doc's strike was organised usinf Twitter and What's App.

I wonder when NHS IT, digital, computing or whatever it's called these days are going to wake up.

I spoke to a mum the other day.  Two wriggling kids under five.  Does she bother with making a GP appointment when she needs a bit of help with a rash or a runny nose or worse?  No.  The family have a surprisingly cheap App on their phone that connects them, via FaceTime, directly with a GP.

'Try and ring the surgery between 0827hrs and 0831hrs, beg for an appointment in three weeks... no thanks.'  Ouch.

Wrestle a clunky web-site and try to book something on line... yer 'avin a larf.  Families will by-pass primary care. 

Junior doctors are bypassing NHS IT, parents are moving on.  

Whilst the NHS struggles to get out of the gas lamp era the rest of us live in a world of digital and LEDs.

Some hospitals are still working wth paper records, some outpatient appointments are still done face to face when a third of them could be done over FaceTime or Skype.  NHS England IT brigade with its road maps and assessments.  For goodness sake... you are being left behind.

People, staff, patients and doctors are creating their own solutions and are way ahead.  NHS IT in the theoretical world is being left behind by what is happening in the real world. 

The irritating thing; there is a huge amount of really good technology based work going on; person focussed healthcare, not necessarily complex, often adapting existing technologies. 

That is why I am really keen to support an innovative new set of awards; The Health Tec and You Awards.  You can see them here.  Have a look and think about the people you work with and who is using technology right now to make life easier, things move quicker and services smoother.

Nominate them, make them famous.  Show the rest of us what good looks like... so we can copy it and do it better.  Give them a pat on the back.

There are tec-heroes out there.  Ask the people on the Croydon Tram. 
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Know something I don't - email me in confidence.
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Disclaimer
Medicine for Managers

Dr Paul Lambden
'...moe common than you'd think....'
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The 
Academy of Fabulous Stuff 
Awards
How we rocked the O2

Full report from 
Academy Ambassador 
Andy Tysoe
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CTCT-20160921_214058_1

Our thanks to Simon Stevens for one of the best, frank and open HealthChats we have done.  Be like Simon, be a member of the IHM
 
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Good ideas just around the corner...
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Doin' some good stuff?
The Academy is the largest repository of free, workable, shareable good ideas in the NHS.
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Follow us on Twitter
Please share your good stuff!
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News and Stuff
News boy
All week we will be featuring the amazing NEW work of the Vanguards; you can see ideas in action here.
More new posts today!
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STP Summit

The IHM have commissioned a report on STP progress and prospects; taking to the people doing the job.
Published on 10th January; launched at the 
STP Summit 
RCN Conference Centre 
Cavendish Sq., London
Expect... 
  • Free copy of the report
  • Simon Tarzan Stevens, 
  • The Jim Reaper Mackey, 
  • Chair of NHSI, Ed Smith 
  • STP Leads, 
  • Local authority leaders
  • Workshops and an action plan report
 10th January 2pm-6pm 
followed by a drinks reception 
Come and find out what is the truth of STPs and their plans, what happens next.
Tickets limited, special IHM deal
Serious advice; if you want to be with us you will have to buy a ticket this week.  They are flying out of the door. 
 Book now!
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 New
HealthChat
Peter Wyman
Chair of the CQC
24th January 2017
Yes, really, me and the CQC!
King's Fund
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Gossip
shh
This is what I'm hearing;
if you know different,
tell me here
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>>  I'm hearing - serious 're-boot' of STPs on the way. 
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Need inspiration, a good idea or solve a problem
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New Health-Tec Award

'Nominate your technology that is making a difference to your patients 
for a Health Tech and You Award!'
We thought this was a really good idea so we are partnering the Professional Choice category
Nominate someone and make their day!
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