We've been busy creating new releases, gathering tips and information to help you solve your challenges and adding to our support staff. See the stories below about:

• Our latest releases of WebCRD and QDirect
• In-plant Marketing contest - open to RSA customers
• Additional faces in RSA's Service team
• In-plant resources - tips and videos
• Advanced WebCRD Dynamics (VDP) User Group session held

Soon we'll send our annual holiday gift that utilizes WebCRD. Want a colleague to receive it? Suggest they opt into our newsletter before November 27th to receive this year's complimentary personalized gift.

Best,

Dirk Craib

Vice President of Sales

In This Issue

Free Gift for a Friend

Want a colleague to receive our free annual gift? Suggest they opt into our newsletter before November 27th!

New WebCRD release shipping now. QDirect 5.0 in January 2014

As announced in September, the next release of WebCRD™ is available for new orders and is shipping now. The release includes features for in-plants to grow volume, add services and further automate workflows, including: a new invoicing feature and a faster and easier to use print driver (SurePDF™). Learn more here.

QDirect V5.0 , scheduled for release in January 2014, adds: a new job ticketing User Interface (UI), the enablement of production print integration into more workflows by receiving and sending jobs using JDF/JMF, and more job scheduling and load balancing abilities. Click here to see a video about QDirect 5.0 or schedule a live demo.

In-plant Marketing contest - open to RSA customers

Enter RSA's Customer In-plant Marketing Contest, and you could win a prize, be featured in RSA's marketing and claim rights as one of the most creative or successful in-plant marketers in the RSA customer family! Submit entries for launch or on-going marketing in the most creative or most successful categories by 5pm EST Monday, December 16, 2013. For questions, entry form and details, contact RSA Marketing. 

Additional faces in RSA's Service Team

After 14 1/2 years, Customer Service Administrator, Paula Kuempel, the "voice" of the RSA Service department is retiring in late December. Julie Chamberlain has joined us to replace Paula. Julie is seasoned in technical support, bringing a diverse background to RSA. Other new faces on the Service team are John Gruschow, a WebCRD Technical Analyst, and David Sullivan, Transform Technical Analyst.

In-plant Resources - Tips and Leader Videos

We continue to add resources to help you be successful. Including:

• In-Plant Panel Leader Video Series - 9 short videos that feature four in-plant leaders discussing: why they are successful, what didn't work, how they are demonstrating value, their challenges, their advice for other in-plants, and more. Watch now. 
• Quarterly In-plant Tips Newsletter - Four tips to pave the path to better client interactions, including being: business easy, information and education inventive, voice of the customer sensitive and being "the solution." Sign up to receive the Q4 newsletter and quarterly tips.

Advanced WebCRD Dynamics (VDP) User Group recording and templates now available

We recently held our advanced WebCRD Dynamics User Group session. The slides, sample templates, code snippets and recordings are posted in our online Customer Forum. Log in to access this invaluable information!