June 2016

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NAA takeaways:

1. The biggest take-away is the apartment industry good times continue and over 11,000 people attended the show. Apartment occupancy rates remain high. Although construction maybe slightly lower than last year there is still tremendous new build activity. This activity and opportunity is reflected by the high number of exhibitors. The show was so big it had to spillover to both exhibit halls at the Moscone Center.

2. Package management is a hot topic with probably the most exhibitors and a number of sessions addressing this issue. The estimates are that package delivery is increasing by 5-10% each year and is forecast to continue at that rate next year. One owner on a panel said his 900 unit student housing community got a record high of 600 packages in one week! These millennials are ordering everything, including toothpaste online and it is reflected in the sea of packages our clients are handling every day.

3. AT&T is now looking to expand their services on a selected basis to MDUs outside of their cable TV franchise areas. Their plan is to combine high speed internet service delivered via their fiber business infrastructure with DirecTV service for video. We are evaluating this new option to see if it is viable for our owners/property managers.

We've updated our bios on our leadership page, giving you a little insight into who we are as individuals and not just what we do. Check us out!

We all say there isn't enough time in the day, that we just don't have enough time to get everything done. It's easy to get pulled in many different directions. Things like your ancillary contracts can fall by the wayside. Not only does ASM negotiate ancillary contracts, but ASM also manages ancillary contracts. ASM ensures contracts are not automatically renewed or extended, that providers are living up to the terms of the agreements, in both providing adequate services as well as accurate accounting of revenues. If you would like to learn more about our services, please feel free to

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Industry News

Fiber-based broadband raises MDU rental values by 8% by Sean Buckley

Package Management - An Expected Amenity an article from the National Apartment Association

Tips and Hints

Three takeaways from the 2016 NAA Education Conference by Donald Davidoff

Give Renters Modern Amenities to Stay Competitive by Class A Management

ASM Accomplishments

This section in our newsletter is to brag a little bit about our accomplishments we have achieved for our clients. It will give you an idea of what we may be able to accomplish for your company!

Case Studies:

- ASM worked on a portfolio wide laundry agreement in which the current portfolio had multiple laundry providers. Each agreement was expiring at a different time. ASM was able to negotiate a new portfolio wide agreement with one provider. This enabled all of the new agreements to be able to expire at the same time. The provider's new equipment accepted cash, credit and debit cards and they could be activated using a smart phone (as well as to notify the user when their load was finished and what equipment was available). The contract ASM negotiated generated more in signing bonus revenue than the owner requested and increased the overall recurring revenue for the portfolio.

- ASM was able to leverage several communities into a deal with one telecom provider. The existing telecom agreements were not expiring for at least 1 or more years and with a different provider. ASM negotiated separate agreements that would not start until the existing agreements expired. This enabled the properties to take advantage of a larger deal ASM had negotiated with the provider.

- ASM, for one client, was able to create, on a dozen trash hauling agreements, over $70,000 in savings over a 3 year period. In addition to the expense savings, we were able to create and standardize the owner's trash hauling agreement, such that the terms and conditions provided flexibility for the owner over the life of the contract.

Pretty impressive, right? If you'd like to learn if we can do this for your company, please contact us for your free evaluation!

Industry Events

If you have any industry events you would like to add here, please let me know and I will get them in in the next newsletter!

October 17-19: Maximize: Multifamily Asset Management Conference

Thank you for taking the time to read our e-newsletter! If there is anything specific you would like to learn more about, please let us know and we will work it into our next e-newsletter.

Sincerely,

Karen Summers

Director of Marketing

ksummers@asmadvantage.com

Ancillary Services Management

www.ASMadvantage.com