ASCCA What You Need To KnowJune 23 2014
Register Now or on Site for the ASCCA Summer Conference!

If you've been procrastinating, that's OK - you still can join your colleagues in Irvine June 27-29 for the annual ASCCA Summer Conference! Online registration remains open until Wednesday. After that, you can register onsite on Friday from 10am-noon or from 3pm-5pm. Also anytime on Saturday you can register.


Not sure how great this conference is? Check out these testimonials!


Conference website


Call for Board of Directors Nominations
ASCCA is asking members desirous of running for a position on the ASCCA Board of Directors to fill out the application below. This is a two-year term commencing January 1, 2015. Please complete the application and profile and return to ASCCA Executive Director Gloria Peterson at or via fax at (916) 444-7462 no later than July 1, 2014.

Click here for Board of Directors Applicaton
Handle Customer Complaints Correctly (R+W Insider)
Most repair shops deal with comeback customers nearly every single week. Correctly handling those complaints starts with communication. Bryce Evans offers five simple steps for comforting customers who return with problems after a repair.

Sequoia and Kings Canyon National Parks Offers Unusual Advice on their Facebook Page
Planning a trip to Mineral King in Sequoia and Kings Canyon National Parks? Marmots are very active there this summer, and you'll want to protect your vehicle's hoses and wiring from being chewed by these large rodents. The best defense is to use a large tarp and rope. When you park, drive over the tarp and then tie it over the top of the car. Circling you car with chicken wire is also an option, but may not be as secure. 
Understand How to Coach (R+W Insider)
Get the most out of your employees through coaching, not managing. Understanding how to effectively coach employees is one of the most critical steps an owner can take toward business success.

Women Flock to Paris All-Female Garage for Manicures, Massages and Lessons in Mechanics (The Telegraph)
Just one month since opening, Only Girls has seen 40 customers, two-thirds of them women, with most appreciative of the tailor-made service. While some critics have denounced the trend as a shallow marketing ploy, it has been a boon for the Only Girls' two female auto mechanics.

ARA Lobbies in Washington for OEM Data (R+W Insider)

The Automotive Recyclers Association (ARA) announced Wednesday it is urging General Motors (GM) to provide professional automotive recyclers with access to OEM parts data.


Read more


ASCCA Member of the Month - June
The ASCCA's members of the month for June are Pete and Darlene Peterson, retired members from Chapter 14 (Inland Empire). We hope to have more on them in the next issue.

Click here to read about previous members of the month.
NHTSA Safety Recalls

2002-2004 Toyota Sequoia, Lexus SC; 2003-2004 Toyota Corolla, Corolla Matrix, Tundra, and Pontiac Vibe

Thank You ASCCA Sponsors!

Armstrong & Associates

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Contact Us
(800) 810-4272
Automotive Service Councils of CA
One Capitol Mall, Suite 320
Sacramento, CA 95814
In This Issue
Summer Conference
Call for Board of Director Nominations
Handle Customer Complaints Correctly
Tips on Handling Marmots
Understand How to Coach
Women Flock to All-Female Garage in Paris
ARA Lobbies in Washington for OEM Data
Member of the Month
NHTSA Safety Recalls

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