When we use creative thinking to develop changes, we think outside our normal thought pattern to develop new ideas. New ideas for us, though, could already be standard practice for someone else.One hospital may experience long waits to transition patients while another hospital of similar size uses better scheduling, resulting in few delays. We should be drawn to examples of a high level of performance in areas we are trying to improve.
Wouldn't we want to learn more about a hospital with low waits for patients if that was our problem? Reading journals, visiting other similar sites, or talking with colleagues could generate new ideas. There are also existing models (for example, the Chronic Care Model for care of patients with chronic illness) that have been shown to improve performance. As with any new idea, we often cannot just copy it but need to adapt the idea to our situation by testing.
To improve, it is not sufficient to just develop a change. One must also test, implement, and if needed spread the changes. These skills are defined below and will be explored briefly in the next several newsletters
* Testing a change: Running trials to adapt ideas to a local situation
* Implementing a change: Making a change part of the day-to-day operations
* Spreading improvements: Having the change adopted beyond the initial locations.
Langley, Gerald J.; Moen, Ronald D.; Nolan, Kevin M.; Nolan, Thomas W.; Norman, Clifford L.; Provost, Lloyd P. (2009-06-03). The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (JOSSEY-BASS BUSINESS & MANAGEMENT SERIES) (Kindle Location 1048). Wiley Publishing. Kindle Edition
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