Supporting change with data:
What is meant by the term data? How can we use data to guide actions for improvement? To make effective changes we have to be observant. Observation is an important source of learning while trying to improve, however, there are some weaknesses associated with relying on observation alone: - Our mind filters observations.
- Our present observations are affected by our past observations, .
It is useful, then, to turn observations into data. We define data as documented observations, including those that result from a measurement process. Five types of data have been found to be useful in supporting improvement efforts: - Continuous measurements,
- Counts of observations,
- Documentation of what people think and feel,
- Rating,
- Ranking.
No matter what type of data you are collecting, the collection of data should start with a plan. Include in the plan: - What data will be collected
- How they will be collected
- Who will collect them
- When and where they will be collected .
Langley, Gerald J.; Moen, Ronald D.; Nolan, Kevin M.; Nolan, Thomas W.; Norman, Clifford L.; Provost, Lloyd P. (2009-06-03). The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (JOSSEY-BASS BUSINESS & MANAGEMENT SERIES) (Kindle Locations 827-828). Wiley Publishing. Kindle Edition. |