|Dear MUSC Medical Staff,
As we start the new academic year, it is a good time to review the organizational goals we have set for MUSC Health. In the clinical enterprise, when we set goals, we use a balanced scorecard approach selecting goals in each of five pillar areas: Service, People, Quality, Finance, and Growth. Definitions of the pillar areas can be found here. Every employee and medical staff member within MUSC Health has goals this year, and each of your individual goals feed up to these organizational goals. At an individual level, you may not have goals in all five pillars. In addition, because of your particular role in the organization, your goals may not look like any of these, but you should understand how your goal fits with the organizational goal.
Each of the pillar areas is weighted 20%. In brief are the following goals by pillars:
- Service - One composite goal called Ideal Service. This is a combination of all our patient satisfaction survey results. This includes inpatient and outpatient surveys.
- People - Two goals - one for employee engagement and the other for physician engagement.
- Quality - One composite goal called Ideal Care, which is a combination of several quality processes and outcomes.
- Finance - Two goals - one goal is focused on unit cost of care delivery and the other is focused on margin. Both are important for maintaining a healthy financial environment in the medical center.
- Growth - Two goals - one is focused on improving the number of patients in the hospital and the other is focused on access.
For additional details on the goals, please refer to this graphic.
In addition, because we want to be clear about our goals to improve our standings in two rankings systems, University Health Consortium and USN&WR, we are now including these as part of the goals graphic.
For USN&WR, there are 15 adult specialties and 10 pediatric specialties. We are looking to achieve national ranking in 50% of these specialties.
For University Health Consortium, the ranking is divided into several sections: mortality, effectiveness, patient safety, patient centeredness, and efficiency. We are aiming to achieve top 25% in each section.
Each month as we receive new updates on the goal metrics, we color the goals graphic:
- Red = Not achieving goal
- Yellow = Close to achieving goal
- Green = Achieving goal
Thank you for the great care you provide every day!
Patrick J. Cawley, MD
Executive Director/CEO, Medical Center
Vice President for Clinical Operations, University