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Rochester, NY - On January 22, Digital Rochester will hold an event called "Emotional Intelligence AT WORK™," named after the program developed by speakers Barb Glassman and Marty Ness of G-FORCE Collaborations. The interactive lunch-and-learn experience will help people discover and improve their Emotional Intelligence.
Emotional Intelligence (EI) is the measure of aptitude in areas like self-awareness, empathy and dealing sensitively with other people. More and more evidence is pointing to EI's close connection to sales performance and managerial success. People vary tremendously in the skill with which they use their own emotions and react to the emotions of others. With few exceptions, it's a given that someone who has achieved some level of professional success is intelligent - but what sets them apart is how they manage and interact with other people.
It may seem that the ability to be effective under stress, motivate others, navigate complex interpersonal relationships, inspire and build teams is a natural talent, but it can be learned. Improving Emotional Intelligence is possible with the tools and techniques taught in this program. These techniques also help counteract the presence of negative emotions and the problems they create.
In this session you will learn:
- Impulse control for better questioning and listening
- Empathy that leads to bigger sales and more effective solutions
- Responses to overcome negative reactions that affect performance
- The often-untapped emotional component of effective professional relationships
- New tools to connect with and convert new customers
- Tools & techniques to stay grounded and focused in challenging situations
Deepen your understanding of EI, find out where you stand and begin improving on January 22 from 11:30 a.m. to 1:30 p.m. at Irondequoit Country Club, 4045 East Avenue. Tickets are $30 for Digital Rochester members, $35 for non-members and include a buffet lunch. Register online at DigitalRochester.com.
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