Rochester, NY - Digital Rochester announced the winner for Technology Woman of the Year at a breakfast at Casa Larga Vineyards earlier this morning. The winner was selected from 10 nominees.
The award winner is: Amy Carey, Director of Customer Services, Veramark
Through her experiences as a long-standing Information Technology Professional, Amy Carey has built a diverse background that includes solid technical experience mixe d with the softer skills of leadership and operational efficiency techniques. This intricate balance of technical know-how, effective leadership, and finely-tuned organization skills has resulted in positive business outcomes throughout her career.
In Amy's current role as Director of Customer Services at Veramark, she successfully leads a diverse team of technical individuals resulting in an overall customer satisfaction rate of 98% with Veramark's Call Accounting products and services. Exceptional customer service and continued product improvements account for an 83% customer retention rate that drives a revenue stream in excess of $5M. Prior to her work at Veramark, Amy was a Managing Consultant with Entre Computer Services, performing as a trusted advisor to small and medium sized businesses in the provision of SharePoint services, business continuity and disaster recovery planning, infrastructure design, and project management. Working for ElementK, Amy held full responsibility for the engineering, maintenance, and availability for the computing infrastructure that drove the company's web-based proprietary learning management system. During her tenure, she reduced equipment operating expenses by 40% to under $1M, while still meeting service level targets of 99.999% hosted application availability.
Amy's community support includes past service to Digital Rochester's Board of Directors as the Focus Group Leader for Women in Technology (formerly represented as the Association of Women in Technology, Upstate NY Chapter). Throughout her 5 years of combined BOD service, Amy coordinated the planning and execution of women-focused events, which included the Technology Women of the Year event, the Women's CIO Roundtable, Women's Leadership Series, Women's Technology Series, and the AWC's Breakfast Bytes. She collaborated with the Girls Scouts of Western NY and RIT to host 3 annual Games for Life badge events that provided girls ages 7 - 16 an opportunity for a full day of education in game design concepts and hands-on instruction for developing rudimentary computer games.
Amy's accomplishments as leader for charitable giving and community service includes the coordination of 3 annual "Pink in the Rink" Amerk's Hockey fundraising events where more than $50,000 was donated to Rochester-based organizations that support patient care and research for breast cancer. She also served 1 year as the Coordinator for the Churchville Chili Saints Varsity Hockey Team's annual fundraiser, where the team raised $1600 in donations for the Breast Cancer Coalition of Rochester. Amy holds a bachelor's degree in Organizational Management from Robert's Wesleyan College, and is married with 3 grown children. She enjoys cycling, golf, and reading.
Technology Woman of the Year is designed to recognize, celebrate, and make visible the achievements of women in high technology fields. Through this award, women who work in these professions are encouraged to stay in the Greater Rochester area, mentor young women, and contribute to the economic growth of the region. Technology Woman of the Year is awarded based on three evaluation criteria: sustained contributions to the technology profession, contributions advancing the status and opportunities for women in technology and contributions to the community.
Photo: Amy Carey, 2013 Technology Woman of the Year
Photo Credit: Creative Images Photography
Additional photos available on DropBox.