BIZPHYX Website Header 2015
TL 9000 Logo
March 2015  |  Volume 18  

As usual, 2015 is off to a busy start as we have several clients certifying to TL 9000, ISO 9001, and ISO 14001 during the year.  Travel is hectic and Bob just returned from working on a TL 9000 project in Saudi Arabia.

With the impending publication of ISO 9001:2015, there are many changes coming to the multiple quality standards that we implement.  Specific to ICT and TL 9000, rapid advances in technology force the standard to adapt and improve.  In many ways, change brings a sense of uneasiness, but it can also be liberating and a chance to "clean out the closets" so to speak.  So that's what we're doing in 2015--cleaning and fine tuning our processes and systems.

We are challenging our staff and clients to make 2015 "The Year of Quality".  Let's all take this opportunity for change to look deep into our quality systems and ask ourselves, how can we really drive continuous improvement?  Is this the year to look at tackling sustainability objectives by adding ISO 14001 certification, since the new ISO 14001 will align with the revised ISO 9010:2015 standard?

BIZPHYX has created some new resources for our clients to better prepare their organizations for the changes ahead.  We just launched a new "Countdown To ISO 9001:2015" webpage, which is a clearing house of information and real-time updates from ISO and other thought leaders, leading up to the publication of the new standard by the end of the year.

In this edition of THE STANDARD, there is a great on-demand webinar from Irv Briks on the Cost of Poor Quality (CoPQ), which is now a new QuEST Forum initiative.  Please read our update from the QuEST Forum Leadership Summit held in Dallas in late January.  There's a link to the article on our blog, as well as many other articles on new standards and more.

This year is going to be action-packed, so encourage colleagues and friends to subscribe to THE STANDARD.  By subscribing, they will stay on top of quality management news and trends! 

Let's all make 2015 "The Year of Quality"
Sue Clancy, President  

Quality Is A Habit  
TL 9000 News and Updates 
The QuEST Forum Leadership Summit                    
QuEST Fourm and TL 9000 Logos
The QuEST Forum Leadership Summit was recently held in Dallas.  This meeting kicks off the year and new TL 9000 and ICT initiatives.  We're excited about a great new initiative called the Cost of Poor Quality (CoPQ).  For our complete update including strategies from the new 2015 QuEST Forum Insights and Intents document please read the story here on our blog (article...)

Current Webinar
Upcoming TL 9000 & Sanctioned Training Courses 
TL 9000 R.50 Measurements (VILT), March 18-19, 2015  
All BIZPHYX courses are virtual instructor led courses (VILT) live on the web! 


TL 9000 Measurements R5.0: 
This webinar is designed to teach the latest TL 9000 Measurements (R5.0) in order that students can effectively implement and maintain the TL 9000 standard by adapting it to their own businesses.

In this course you will learn the required TL 9000 Measurements and how to report them to QuEST Forum, how to determine specialties for certification, hardware, software and service and the different ways that organizations can certify.

For more course information, pricing and to register, please contact [email protected].

As a QuEST Forum selected training provider, we offer TL 9000 Sanctioned Courses throughout the year.  Like many of our webinars, these course are VILT (virtual instructor-led) and there is no need for travel!  However, we also facilitate instructor-led TL 9000 courses. 

Please check our website for additional course dates and times. 


BIZPHYX Countdown To ISO 9001:2105
Countdown To ISO 9001:2015 
New BIZPHYX Web Page, Update

The most important question to ask is are you ready? At this point that is somewhat difficult question to answer, however the revised ISO 9001 standard is now at the final stage, FDIS.

That being said, education and preparation are things you can do now, which is why we've developed a new resource.  We just launched a new web page called Countdown To ISO 9001:2015.  It's a landing page with a clearing house of "available to the public" news releases, supporting documents, presentations, commentaries and videos from and other thought leaders like NQA and stakeholder organizations like ASQ (The American Society for Quality). 
We will update this page throughout 2015 as new resources are posted.  On this page, you will also find information on upcoming FREE webinars we're offering to help clients prepare for the new standard.

On March 20th we're offering a FREE 1-hour webinar on both the new ISO 9001:2015 and ISO 27001 (information security management).  Click on the image or our countdown page for course descriptions. 
Intro To ISO 9001:2015 Webinar

Contact [email protected] for more info and to register.  Did we say these are FREE?  

2015: "The Year of Quality" PDCA Image
Quality Trends, Tips an Tools
What Is Your Favorite Quality Tool?  TAKE THE QUIZ!

Your favorite quality tool may say something about you and your process style.  Are you a check sheet, a control chart, a scatter diagram or even a Pareto Chart or Fishbone diagram?

In honor of World Quality Month in November 2014, ASQ and Quality Progress created an informal and humorous online quiz to highlight the expertise of individual quality professionals.
Here's a link to the video from ASQ TV and a link to the QUIZ here >.  It's a quick exercise. Any guess as to what was the prevailing tool among our senior management team?  We'll never tell!

NEW Standards, Revisions and Updates 
Definition of Quality
ISO 37101: "Sustainable Communities", ISO 27018                                
A new ISO standard focused on Sustainable Communities reached the final stage (FDIS) a few weeks ago.  Here's a link to the video and press release on our blog >.

There's a flurry of ISO standards and guides in data security, storage, privacy and cloud computing (beyond ISO 27001).  Microsoft just certified to a recent standard, ISO/IEC 27018:2014 for data protection in the "public cloud".  Here's more about that standard and a news release on Microsoft from Computer Weekly >.

  ISO 14001
ISO 14001 | Sustainability | Recycling 
ISO 14001 Moves To The Final Stage (FDIS)

ISO posted a press release and video about ISO 14001 also moving to its final revision stage (FDIS).  The story and video is on our blog and website.

What you need to know is that with the new ISO 14001 there is more emphasis made on leaders within organizations to promote environmental management.  In addition, there will be a shift towards improving environmental performancerather than improving the management system. 


TIG Technology Integration Group
New and Recent Certifications

We would like to congratulate our client TIG, the Technology Integration Group on obtaining their TL 9000 certification in December, 2014.  Gale Leonard led their implementation project.

TIG is a San Diego based, IT systems integrator that provides a host of IT solutions such as cloud computing, big data strategy, virtualization, IT security services, managed services, contract manufacturing, web services, project staffing, unified communications and more.  They are a single source of IT solutions for small, medium, enterprise, government and education organizations, with 23 offices throughout the US, China and Canada.

TIG is also an award winning, diverse supplier.  TIG is a Certified Minority Enterprise, certified Small Business and a Corporate Plus´┐Ż member of the National Minority Supplier Development Council (NMSDC). 

The company is ISO 9001:2008 certified for provisioning technology hardware, software and accessories and recently obtained their TL 9000 certification.

The Technology Integrations Group website is:  You can follow TIG on Twitter at  @T_I_G and here on LinkedIn.  Please make them a part of your global supply chain! 

Congratulations to TIG! 

Social Media Learning VIDEO BIZPHYX Learning Features
The Cost of Poor Quality and Its Impact On Profitability

Subscribe to our YouTube and podcast channels to obtain quick tips, e-learning videos, complimentary training and industry news.

The Cost of Poor Quality And Its Impact On Profitability 
This new addition to the BIZPHYX video channel features a course on the Cost of Poor Quality (CoPQ), facilitated by BIZPHYX Senior Consultant and QuEST Forum Fellow, Irv Briks.  Irv recently delivered this education session to a group of QuEST Forum member companies.

In this course, Irv defines the Cost of Quality and the Cost of Poor Quality (CoPQ) and provides concepts and examples that can be implemented in your organization to improve profitability.  CoPQ is one of the new 2015 QuEST Forum initiatives, so please take advantage of Irv's wealth of knowledge in this important aspect of quality management. 

If you would like to reach out to Irv about facilitating a QMS project for your company, please contact him at [email protected].  You can also access his LinkedIn page via our website

There you will also find his podcast on Process Improvement, Standards and The Golden Thread 

You can also watch this video directly on our website here >.  
Recent Posts From Our Blog RSS BIZPHYX Blog and Support Desk

Click on any of these article links from our support desk and blog:

2015 "The Year of Quality", ISO 9001 Update and New ISO Standards/Guidelines  (article...)
BIZPHYX Taking TL 9000 To The Middle East With Detasad  (article...)

NEW On The BIZPHYX Knowledge Base
QuEST Forum Insights 2015
ISO 14001 Scope PDF, QuEST Forum Insights and Intents 
Read and download current additions to our Knowledge Base, including a recent upload of the QuEST Forum "Insights and Intents" strategic planning document for 2015 (here...)

 Editor's Choice
Editor's Choice 
Telecom and Supply Chain Feature Articles
In case you missed these stories on the web or on our social sites, here are our picks for this edition:

BIZPHYX News and Events BIZPHYX News Cycle
340 Club Recognition, 2015 Leadership Roles,
WBENC Summit and Salute

BIZPHYX was recognized for achieving participation in the QuEST Forum 340 Club at this year's Leadership Summit in Dallas.  This is the 4th straight year BIZPHYX has been recognized for contributions to QuEST Forum.  The 340 Club is for those members of QuEST Forum that exhibit exceptional membership participation in forum activities through their employees investment of time and efforts in multiple work groups, sub teams and regions along with generous event sponsorships. 

BIZPHYX Leadership Summit 2015  
Featured in this photo from left to right are QuEST Forum Chair, Steve Pickett, BIZPHYX Senior Vice President, Bob Clancy, BIZPHYX President and CEO, Sue Clancy and QuEST Forum CEO, Fraser Pajak.

To view all our photos from the Leadership Summit, please visit our Facebook page
or our Flickr page.  To learn about our 2015 leadership roles in QuEST Forum, read our blog here >


BIZPHYX will be attending the upcoming WBENC Summit and Salute in Baltimore Maryland later in the month.

QuEST Forum
  TL 9000 Industry Events
   Save The Date

  APAC Best Practices Conference, April 13-16, Tokyo, Japan (here...) 
  Leadership Council and Work Group Meetings, May 18-21, Dallas, TX  
  EMEA Best Practices Conference, June 15-17, Munich, Germany  (here...) 
  Americas Best Practices Conference, September 14-18, San Diego, CA

BIZPHYX Events 2015
Telecom, Quality and WBE Events 
Mark Your Calendar

WBENC Summit and Salute, March 18-19, Baltimore, MD  (here...)
WBC Southwest Power To Potential, April 14, Dallas, TX  (here...)  
PG&E Supplier Diversity Achievement Awards, San Francisco, CA  (here...) 

ISM 100th Annual National Conference, May 3-6, Phoenix, AZ  (here...)   
ASQ World Conference on Quality, May 4-6, Nashville, TN  (here...)  
GMSA Mobile World Congress, March 2-5, Barcelona, Spain  (here...)   
NTCA Annual Meeting and Expo, March 8-11, Phoenix, AZ  (here...) 
INTX (Formerly the Cable Show), May 5-7, Chicago, IL  (here...) 
TIA 2015: Network of The Future, June 2-5, Dallas, TX  (here...)

For a list of additional events, including other global ICT and telecom events, visit our event calendar by clicking on our Events 2015 icon.

BIZPHYX: The TL 9000 Experts
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BIZPHYX is TL 9000 and ISO 9001 Certified   |   TL 9000 Master Trainers