By Seamus Parfrey

The following 6 truths on dealing with customers that goes right to the essence of what is most important in dealing with them were recently published by Forbes and can be applied to any business.

"1. People love to feel ....

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By Noel Murphy

Your Office Policy insurance will generally cover you for the items that you would expect including property damage, asset protection, employers liability, public and product liability, money and revenue protection.

A good Office Policy will provide commercial legal protection which can give you cover for eventualities including:

a)  Employment disputes for past and present employees with cover for tribunal awards (Aviva covers to a maximum of €1.5m).

b)  Tax protection in respect of Revenue audits for professional fees agreed and incurred.

You may note be aware of what cover you have so it is highly recommended that in the event of any occurrence that happens to your business which might result in additional costs or liabilities you should immediately seek the advice of your insurance broker to explore what precise cover you do have.  If you don't you might forgo or negate the cover you actually have.

By Seamus Parfrey

Oliver Sacks, a professor of neurology at the New York University School of Medicine, is the author of many books, including "Awakenings" and "The Man Who Mistook His Wife for a Hat." This is what he wrote recently regarding his impending passing which is beautifully brave.

My Own Life

Oliver Sacks on Learning He Has Terminal Cancer

FEBRUARY 19, 2015  The New York Times

A MONTH ago, I felt that I was in good health, even robust health. At 81, I still swim a mile a day. But my luck has run out - a few weeks ago I learned that I have multiple metastases in the liver. Nine years ago it was discovered that I had a rare tumor of the eye, an ocular melanoma. Although the radiation and lasering to remove the tumor ultimately left me blind in that eye, only in very rare cases do such tumors metastasize. I am among the unlucky 2 percent.

I feel grateful that I have been granted nine years of good health and productivity since the original diagnosis, but now I am face to face with dying.  The cancer occupies a third of my liver, and though its advance may be slowed, this particular sort of cancer cannot be halted.

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