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ALMOST THERE! Authorize.net CIM Gateway Upgrade
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Most IndieCommerce stores have moved to the updated CIM shopping cart, a move that we'd asked to be made no later than March 1. Only a few stores have yet to update to the new -- better functioning -- feature. If you've made the switch, thank you! If not, you will now see a warning block when logged in as an admin. (Please note, this block is only visible to administrators and cannot be seen by your customers!)
We'd love to have everyone using the new feature before the upgrade work takes over, so please contact us at [email protected] or call 800-637-0037 x2, to schedule the switchover. Waiting may result in canceled orders for your customers, so please don't delay. Also, if you have your own Authorize.net account, failure to switch means that your site will revert to ABA's shared Authorize.net account.
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Order Queue Maintenance and Closing Out Old Orders
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After auditing the active order queues of a number of IndieCommerce stores, we noticed a couple of common errors. In order to keep a neat and tidy order queue, here are some helpful tips and reminders for everyone:
- Orders that are marked as Payment Received are not complete. While the customers have been charged, the funds are not transferred to your store until the order has been moved to the completed status. To review, visit the following help articles:
- If an order is paid for in-store, be sure to mark the order Completed when the books are picked up. While this does not initiate a charge, it will keep your order queue from becoming cumbersome.
- If you are unable to fulfill an order, do not leave it as Pending, and instead mark the order Canceled. If you are unable to cancel a credit card order, the original authorization has likely expired and you will need to follow these steps to close the order.
- Check your order queue daily and leave order or admin comments for all admins to see.
- If you have questions, try and resolve them promptly. It is much easier to resolve an issue when everyone's memory is fresh than 6 months down the road when critical details may have been forgotten.
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It's been a rough winter for many of us, so let's welcome back spring! Cheerful new DIY material can be found here in the Designs and Downloads section of BookWeb.org. New items are available in both print and web formats to brighten both your site and storefront.
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