This month, we will review how to process orders and will include best practices to maximize efficiency online.Please click here for step by step instructions on how to correctly process a pending order.
Below, please find helpful tips, and commonly misused features of the order processing system.
Authorizations: Frequently, we come across stores incorrectly using the 'charge' link, or 'process card' button. These options should only be used when you need to reauthorize a credit card. If you unnecessarily create new authorizations, you may create confusion with customers who may think their credit card has been charged twice.
Order Statuses: Have you moved your order to Completed? You won't get paid until you do! Click here for a review of preloaded order statuses and instructions on how to add your own.
Fulfillment: When is an order eligible to go to Ingram for fulfillment, and when does it come to your store? Click here for a full list of conditions for wholesaler fulfillment.
Editing Orders: Out of stock on a particular item? Need to make changes to an order? Review how to make edits to orders.
Holiday Pricing: Are you offering any sales online? Review how to set prices online, create a coupon code or modify shipping rates.
Fraud: You may run into a Grinch or two during the holiday season, be sure to be on high alert for fraudulent orders. If you ever find a suspicious order, please let us know. We can scan our system in case the culprit has hit other IndieCommerce stores.
If you ever have questions, contact us at Staff@bookweb.org, or by phone at 800-637-0037 x2. If it's pertaining to a specific order, don't forget to include the order number!