Authorizations:  Frequently, we come across stores incorrectly using the 'charge' link, or 'process card' button.  These options should only be used when you need to reauthorize a credit card.  If you unnecessarily create new authorizations, you may create confusion with customers who may think their credit card has been charged twice. 

Order Statuses:  Have you moved your order to Completed?  You won't get paid until you do!  Click here for a review of preloaded order statuses and instructions on how to add your own.  

Fulfillment:  When is an order eligible to go to Ingram for fulfillment, and when does it come to your store?  Click here for a full list of conditions for wholesaler fulfillment. 

Editing Orders: Out of stock on a particular item? Need to make changes to an order?  Review how to make edits to orders. 

Holiday Pricing: Are you offering any sales online? Review how to set prices online, create a coupon code or modify shipping rates. 

Fraud:  You may run into a Grinch or two during the holiday season, be sure to be on high alert for fraudulent orders.  If you ever find a suspicious order, please let us know. We can scan our system in case the culprit has hit other IndieCommerce stores.  

If you ever have questions, contact us at Staff@bookweb.org, or by phone at 800-637-0037 x2. If it's pertaining to a specific order, don't forget to include the order number!