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Effective communication includes nonverbal language. To encourage dialogue, make eye contact and maintain an open expression. Recognize that you don't know all the answers to all questions. Listen to other people's concerns. Our values, beliefs, and judgments may have altered the meaning of what someone has said. Always allow for the possibility that our impression of what someone has said may not be true.

After the issues have been clarified and all the necessary information has been uncovered; it is important to summarize the key points, agree on the next best course of action, and express your appreciation for the other person's effort and cooperation.

Master your level of communication to see your level of excellence grow.

Wishing you the best,
 

David Hildreth

BOOST Associates

Raise Your Level of Excellence

Achieving success in life, business, sports, etc. is about mastering excellence. Success is about commitment, persistence, skill, confidence, and execution. Vince Lombardi was quoted as saying, "The quality of a person's life is in direct proportion to their commitment to excellence, regardless of their chosen field or endeavor." So the question becomes no matter what your chosen field or endeavor, how do you master excellence?

 

In my experience there are three key ingredients that, when embraced, create the foundation for mastering excellence.

 

1. Having the right attitude.

Having the right attitude is a decision you need to make every day. Your attitude not only affects you, but it affects the people around you. There are two ways you can look at virtually everything in your life. A pessimist looks for the difficulty in the opportunity, and the optimist looks for opportunity in difficulty. Frederick Langbridge reinforces the different views of an optimist and a pessimist in the following quote, "Two men look out the same prison bars; one sees mud and the other stars."

 

Your attitude affects your body language and your behavior. Folks with the right attitude often appear strong, confident and happy. Folks with a more pessimistic view often appear haggard, unhappy, and stressed. Having the right attitude gives you energy, and that energy is very contagious ... being optimistic fuels better health. Even when the world around you seems to be challenging or crumbling, having the right attitude will reaffirm that you have what is necessary to face any challenge and create the right outcome for you. Your attitude has a direct correlation to your ability to master excellence in whatever you choose to pursue. There really is only one right option-embrace the right attitude!

 

goal oriented 2. Being goal oriented.

Know what you want, why you want it, and define how to achieve it. Defining personal and professional goals will create a road map for your success. It is not enough to have a dream. In order to have a dream become a reality there needs to be a goal with defined action steps. Action is what makes things happen, and being goal oriented is an empowering process. As you achieve things from your list, you start to feel an energy building that will very quickly snowball. The more you start to achieve by being goal oriented the more you want to achieve and the more you know you can achieve.

 

3. The devil is in the details.

Attention to detail is critical to mastering excellence and it will make you stand out in comparison to others. Attention to detail means nothing goes unnoticed. It is paying attention to how you dress, how you behave, how you communicate, how you carry yourself, how you take care of your surroundings, how quickly and efficiently you follow up, and how you treat others. Make every detail meaningful and reap the rewards of success.

You have the ability to be excellent at whatever you pursue or endeavor, and being excellent is a choice that is 100% within your control. Decide today to raise your level of success by having the right attitude, by being goal oriented, and by paying attention to every detail. Excellence and success go hand in hand!

 

Are you goal oriented?
Communication
 

"Any act by which one person gives to or receives from another person, information about that person's needs, desires, perceptions, knowledge, or affective states. Communication may be intentional or unintentional, may involve conventional or unconventional signals, may take linguistic or nonlinguistic forms, and may occur through spoken or other modes."

 

No matter how well informed you may become, no matter how much knowledge you acquire in your field, it is important to remember that very few have ever accomplished more or gone far in any endeavor without the assistance and cooperation of many people. Leadership, goal achievement, and effective communication are inseparable, and they are all inextricably tied to trust. "Valueship", provides the values, direction, and strategy that support and guide behaviors.

 

Open and honest communications are always important, but in times of major change, communication is critical. When people are unsure and insecure and feel as if they don't know what's going on rumors and innuendos abound, and blame generally gets placed on management. Not knowing is worse than knowing (even bad news). Take the time to communicate face-to-face if possible, one at a time. This gives you an opportunity to show your concern and respect. It also gives you and them the opportunity to address questions and feelings, as well as discover the best solutions. What and how you communicate is critical.

 

exchanging ideas Communication is the exchange of ideas between two people. It involves more than telling. Effective communication is "connecting." Effective communication results in understanding and it involves feeling. It is an active two-way process. It is not accurate to think that when we communicate with others, we transfer a precise piece of information from one mind to another. Words in and of themselves do not have explicit meanings that are unaffected by other influences. Instead, people have meaning for them. The meaning that any one person places upon words is influenced by gestures, expressions, intonations, and beliefs.

 

It is in the sharing of ideas and thoughts and emotions between two or more people that communication occurs. Exchanging facts or data is only part of the process. The feelings and emotions that develop during the course of any transaction strongly influence the behavior of those involved, and ultimately the outcome of the conversation. Human behavior is rarely a result of strictly logical and rational thought. Effective communication hinges on our ability to make emotional contact with the listener.

 

Once you understand the role that emotions play in communication, you can begin to put yourself in the other person's shoes. This is called empathy, and it is a quality that can be cultivated by developing genuine interest in other people. It is far easier to do this when you are authentic, genuine, and honest.

 

Empathy is not to be confused with sympathy, nodding your approval, or simply agreeing with another person's point of view so as to appear understanding. Empathy is recognizing the fact that others are entitled to their beliefs, just as you are, that they have certain needs to satisfy and goals to achieve, just as you do. Communicate with both words and actions that reveal genuine interest in people as individuals and in what they say and feel. They need to know you appreciate their efforts and their accomplishments are recognized. Knowing their needs, you can chart a career path designed to give them what they want and contribute to the overall achievement of the organizational goals. People respond positively to this type of leadership because they realize that they are actually only doing what you sensed they wanted to anyway.

 

For some reason, many people believe that the ability to speak articulately is an important prerequisite to successful communication. St. Francis of Assisi said that we should "Seek first to understand then to be understood". This is also stated as one of the "Seven Habits of Highly Effective People". It's impossible to find out what someone is thinking or feeling unless we listen to what they are trying to tell us. In valuing others, what others are trying to tell us, we establish value for what we are trying to communicate to them. By valuing others we add value to ourselves.

 

How effective is your communication?
I hope you have enjoyed what you've read! Please feel free to with a colleague or friend. We value your feedback, so please send any suggestions or comments to [email protected]. See you next month with special invitations to events, motivational quotes, and more useful articles and tips to help you on your path to success!

 

Sincerely,

 

David Hildreth

 

BOOST Associates
In This Issue
Raise Your Level of Excellence
Communication
David Hildreth
David Hildreth

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"And as we let our own light shine, we unconsciously give other people permission to do the same."
 

--  Nelson Mandela