"Embracing the entrepreneurial spirit since 1998"
October  2013                                    Biz Buzz
Vol. 16, No. 2
In This Issue
Quick Links
Professional photo opportunity
How to answer the phone properly
President's Message
Business of the Month
Join Our Mailing List
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2013/14 Board of Directors

Donna Claimont

Vice President

Past President
Larry Summers
Linda Graceffo


Program Director



Community Events


New Member
Debbie Ross 

How to Answer

the Phone



The phone is still

most business's

primary point of

contact with

customers. And

the way you answer  your company's  phone will form  your customer's first impression of your business.

1) Answer all incoming  phone calls before the third ring.

2) When you answer the phone, be warm and enthusiastic.

Your voice on the

phone is sometimes

the only impression

of your company a

caller will get.

3) When answering

the phone, welcome callers 

courteously and identify yourself

and your organization.

Say, for instance,

"Good morning.

How may I help you?"

4) Keep your voice

volume moderate, and speak slowly and clearly when answering  the phone.

5) Make sure that

you have a

professional  message

recorded, that

does the same

thing as tip #3. Update

your answering

message as needed.

Resource: About.com 

Divine Connections

Educational Network

welcomes you to

experience profound,

gentle and  effective

Self Empowerment

and Healing in your

participation in

upcoming workshops

~ beginning
in October, 2013.

Debaura Hall, as

Facilitator and Teacher is highly skilled  in healing techniques

and brings to

her Private Practice

a wealth of

experience and

knowledge. Believe

in Miracles, You are one! 

President's Message 

Just a reminder that our next meeting on  

October 3rd will be at the Florence Filberg Center in the Evergreen Room lower level on Anderton Avenue in Courtenay.  The doors will open
at 6 pm for networking with our regular meeting starting at 6:30 pm.

As a home-based business owner I look forward to these meetings as it offers a great opportunity to network, share and learn with other like-minded business owners.


I look forward to seeing you all soon.


Donna Clairmont 

Directors' Reports

Program Report
The keynote speaker for our October 3rd meeting will be Keith Currie who is the Sales Manager for the Comox Valley Echo. He will be speaking on "How to Advertise Effectively", and our  spotlight speaker is Terri Perrin of terri PERRIN inc.


I am looking for volunteer members to be spotlight speakers for this year with many thanks to Heather for stepping up for our September meeting.


For our November 7 meeting there is going to be a mini mastermind round table discussion on questions such as:  "How do you find good leads for your business?" and How do use Social Media to promote your business?  with each table discussing a different question and then sharing their answers with the group so that we can all learn from each other. For this I would appreciate members providing questions that they would like to have answered. 


Terri Perrin, terri PERRIN ink - professional writing services, will give a brief overview of the proposed Canadian Anti-Spam Law (CASL) that may go into effect in 2014. If approved, this new legislation will dramatically change how small businesses and nonprofits conduct online marketing. Learn the basics about e-commerce and privacy issues relating to the Anti-Spam Law and how you can be prepared for change. Perrin, an authorized e-commerce solutions provider, will cover this topic in more detail as the keynote speaker for the January 2014 CVSBA meeting.


Janet Martin

Party Lite 

250 702 3633 - Email  


Membership Report

This association has a new name, new venue and a new membership renewal date. Change is good especially when it's for the better of the association, so am pleased to be moving forward with them.


A couple of benefits of being a member are; no monthly meeting costs and informative talks on business related topics, to name a few.


falling-money.jpg Our next meeting is on October 3 and the price of membership will increase from $75/year to $95/year with everyone renewing annually as of October 1. This makes a more streamlined system. At the end of August I emailed all the members' with their pro-rated dues amount letting them know about the membership rate increase. Thank you for those who renewed early at the September meeting. If, for some reason you did not receive that email and need clarification on what you owe, email or phone me and I can let you know. Looking forward to seeing you at our next meeting.


Linda Graceffo

Sparkling Graphics 

250 871 3323 - Email 


Web Report

Our new website will be up before our next meeting, so don't forget to get your company and personal profile to me asap. Just a simple blurb about your company and a few personal facts about yourself will be fine. Of course you'll want to include contact info (website, email, phone #s) too. If you have a logo and profile picture, please send that to me in an image file (.jpg, .png, gif).  


You will be receiving your new login info (user name and temp. password) by email. This will be sent automatically once I enter your user info into the new website. I will send a follow-up email with instructions on how to login and change your password to something you prefer.  The email will also explain how to make a post to the website. Don't worry this will be so much easier than the previous website. I promise. If you still have difficulty, please don't hesitate to contact me.


Ginny Alliston  

Ginnys Graphics & Web Design 

250 941 5543 - Email 


Social Report

Our first SBA Social Night was held Sept 18 at Fluid and was a success.  While turn out was a little low, it was our first "kick at the can", and it was greatly enjoyed by all who attended.  Our next SBA Social Night will be Oct 16 at 5pm at Fluid - be there or be square!


Angela Zumbo  

250 898 8821 - Email


Newsletter Report
Please send in your submissions for the November newsletter by October 19.  


Sarah Brune 
Inner Harmony Healing 
250 331 3228 - Email 
Business of the Month.
A business card is drawn at random for this feature. 



Debaura Hall 
Contact Details: 
Home:  250 871 4255
Cell:      250 702 3614

Email:       OnBrooksPlace@shaw.ca
Web:         www.onbrooksplace.info

null Debaura Hall is the owner of three rental properties all under one fabulous address in Courtenay, BC on beautiful Vancouver Island ~ 'On Brooks Place'. Committed to making the Comox Valley her home.

Debaura spent 10 months staying in guest homes, cottages and camping between Union Bay and

Campbell River before her Alberta home sold. Debaura looks back today at how she was superbly trained by being a Guest to becoming a Guest Home and Bed & Bath Boutique Owner, as well as a Tourist in her own town!

null This is how 'Heart and Haven Guesthouse', 'Island Time Bed & Bath' and 'Valley View Coastal Home' evolved 3 years ago. Debaura provides the comforts for your 'home away from home'. She is knowledgeable in the activities, events and fun available in the wonderful lifestyle the Valley is known for. Memories are made of this. Be my guest!