Soft skills are the qualities that are necessary and required to establish trusting and collaborative working relationships with others. To be successful in a Canadian workplace, new immigrant workers must be able to demonstrate the following:
1.Canadian Business Etiquette
To understand that every culture has their own unique social nuances and norms, and in Canada, eye contact, a firm handshake, appropriate use of personal space, a friendly smile and small talk are necessary social graces to establish rapport and build relationships.
2. Cross-cultural Communication
Respect, understanding and appreciative of cultural diversity and Canada's mosaic social landscape. Be culturally sensitive and aware that what may be perceived as socially acceptable behaviour in one culture may not be acceptable in another. To be open to another perspective that is difference from your own and to find common ground to establish collaborative relationships.
3. Emotional Intelligence
To be self aware of one's strengths and weaknesses. Be accountable and responsible for own actions; learn from one's mistakes and be open to feedback or constructive criticism. Making mistakes is how we learn and grow, no one is perfect.
4. Adaptable and Flexible
Ability to assume multiple roles and to be able to cope with the stressors of changing circumstances and situations. To be open to different ways of doing things, and to other perspectives.
5. Team Orientation
Being a team player means being positive and able to work well with others, going the extra mile to help team members to meet tasks and project deadlines. Understanding that a positive attitude and outlook fosters an environment that helps the team meet the goals and vision of the organization.
6. Conflict Resolution and Negotiation
The ability to resolve conflicts by being able to hear what is not said and to listen without prejudice. To be able to identify the issue and to understand the view point of another without one's ego or personal biases getting in the way. To understand that the ultimate goal is to create a collaborative and trusting relationship, not about being right or wrong.
7. Customer Service
Ability to anticipate and identify the needs of others with an attitude of helpfulness, accompanied by an friendly smile.
8. Leadership Qualities
Problem solver who possess the initiative to provide solutions or direction when needed while making others feel supported and motivated. To have emotional control when in the face of conflict and adversity. To understand that leadership qualities are not defined by having a formal job title of supervisor or manager.