Connectivity Source Newsletter
October 2014
 
 
Connectivity Source 
7780 Brier Creek Parkway,  Suite 225
Raleigh, NC 27617


 

919-781-4186

 

www.connectivitysource.com
[email protected]
[email protected]

 

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Don't "FALL" behind on training!  Knowledge is power!

 

October Training Links

 

Connectivity Source Downloadable Forms
                 
  
 We Still Pay on TDM    Services!     
While others no longer offer bonuses on traditional services such as POTS and PRIs, Access Point continues to do so. We support and pay commissions in full on TDM services.
  
         
Connectivity Source  help's out Operation Coming Home

 

About "Operation Coming Home"

 

In our annual "Race for our Hero's" benefiting Operation Coming Home we are helping Build homes for our wounded warriors.  This race helped raised enough money to begin the 9th home.    OCH is an all-volunteer based organization with 100% of the proceeds benefiting our wounded warriors.

About Operation coming Home"

Since the beginning of Operation Iraqi Freedom (OIF - Iraq) and Operation Enduring Freedom (OEF - Afghanistan) over 35,000 men and women have been wounded in combat, about half were so severely wounded they were not returned to duty.

Many of the wounded sustained gunshot wounds, permanent loss of limbs, paralysis and severe neck and head trauma. These men and women will forever bare the scars of protecting our way of life and the freedom we enjoy.

In 2007 OCH decided to create a project for these severely wounded veterans. The mission of this project is to aid a local military service member who were severely wounded in combat, by fulfilling  his/her family desire to live the American Dream of home ownership.

  

Don't get lost in the Class Quote and Order  Process.  Let us make it easy for you!

Please send all quote requests with complete customer information and the anticipated services required to [email protected].

Time Warner, Charter, Comcast, and other cable companies can actually vary dramatically in their process of quoting. 

We will qualify each site to make sure cable is available at that location. Coax and fiber is not ubiquitous like copper,  and frequently there are no cable facilities available at a specific site.   When this occurs, the cable companies will incur and often forgo a set amount of construction costs at no additional charge to the customer. 

 

 

Once you are ready to place your order, email [email protected] to request paperwork.   Requests will be internally forwarded to our orders department at [email protected].  Orders will assemble the paperwork and deliver an email contract by e-signature to your customer, or directly to you to forward to your customer.  You also have the option of printing, completing, and returning the unedited paperwork if customer is not comfortable utilizing the e-signature process.
 

 

After signature, the completed paperwork will be sent to [email protected] where it is filed, processed, and managed until install.  Agents will receive updates on the progress of the order through final installation. All update requests or change orders after the original contract submission should be directed to this email address.

 

We normally receive compensation from the carrier 2 months after install.  All partner commissions are paid out on the following 15th commission run.

  
 

Connectivity Source Hires Industry Veteran to Manage Quote Desk!                  

          

You might notice when you send in a quote request to [email protected] that you happen receive a reply from a new face.  Connectivity source is continuing or expansion and has hired industry veteran Hunter Heath to manage our increasing quote desk demands.  Hunter Heath has been in the telecommunications industry for over 19 years and has established many business relationships throughout the country.  He has had extensive experience in a number of areas including telephone system hardware (Vertical, Mitel, ESI, Avaya) , systems integration, and carrier/internet services.   Don't hesitate to test hunter's capabilities with even your most complex quote requests. 

 

Hunter Heath

Connectivity Source

919-827-1715

[email protected]

 

 
 

                                          


 


 
 

 

 

 

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Fusion recommends Polycom VVX and SoundStation IP phones for use with Fusion Cloud Voice and Cloud UC products.


 

 

 

 

 

 

  

                                 

 

  Connectivity Source

 

 ALL YOU NEED TO DO IS ASK!
 

Bring Connectivity Source your client's conferencing bill for a FREE expense review.

Each invoice received will reward you with a $25 AMEX gift card

This is what we'll do for you:

 

 Review of current costs and charges

 Evaluate "hidden charges" for audio services. Most Carriers do not mention certain minimums and fees

 Analyze web product monthly charges and requirements

 Identify available discounts

 AMG will present you with proposed options for your client

Conferencing bill review is an excellent approach to making sure your clients are protected and continue to turn to you for solutions.

 

THINK CLOUD CONFERENCING...THINK CONNECTIVITY SOURCE!

 

                          

                       
 

 

 

 

 

 

 

 

 

 

 

 

Time Warner Cable Announces Major Enhancements to its Ethernet Services Portfolio

 

Time Warner Cable Business Class is pleased to announce significant enhancements to our Ethernet Services portfolio available for sales through our partner channel.  TWCBC Ethernet Services are the preferred choice for businesses requiring WAN connectivity to support their critical business applications.  It does not matter if the businesses' locations are clustered within a Metro Area, dispersed across a State, or scattered across the Nation, TWCBC can deliver the ideal Ethernet Services at cost-effective price points.  With this announcement all new Ethernet prospects, will have the benefit of the following enhancements (compared to the Legacy Ethernet Solutions):

*                 Support for circuits between the TWC regions (LA to NYC, Dallas to Columbus etc.), or National Ethernet, without the need to go through an ICB process

*                 Access to a new Customer Performance Portal which will give customers visibility to the performance of their network

 

It is important to note that the new Ethernet Services offering will be available to new TWCBC Ethernet customers only at this time.  Existing TWCBC Ethernet customers requiring additional circuits or changes to their service should continue to be offered the Legacy Ethernet Solutions.  (See Sales Rules section for more details)

 

The Ethernet Services - Ethernet Private Line (EPL), Ethernet Virtual Private Line (EVPL), and Ethernet Private LAN (EP-LAN), are all certified to be in compliance with Metro Ethernet Forum Carrier Ethernet 2.0 standards. MEF CE 2.0 Certification allows businesses to be sure that TWCBC Ethernet Services meet industry standards.   

 

TWCBC Ethernet Services are also backed by industry-leading Service Level Agreements (SLAs) which clearly specify the performance metrics and expectations for the services.  Businesses will have access to a Customer Performance Portal which will allow them to view performance metrics and fine tune their network to best support their needs. 

 

Details of the New Features and Improvements:

 

*                 National Ethernet Circuits:  Service coverage coast to coast, leveraging TWC's backbone network and last mile access from alternate providers for servicing out of footprint locations. Single bill and point of contact for customer care.  Standard National Rate Cards are available now for Ethernet Line (EPL and EVPL) or Ethernet LAN (EP-LAN) connections.  The rates are highly competitive and will be available with the same contract terms and discount structure as Metro and Regional connections.  This will make it easier to quote and win customer opportunities that need nationwide connectivity, thus improving the overall customer experience by decreasing the time to deliver a quote. 

*                 Customer Performance Portal:  Customers will have access to a secure web portal, to view circuit level performance metrics. Additionally, customers can run performance reports to get a historical view of their circuit performance. The portal will allow customers to help them manage and fine tune their network.  Critical statistics will be compiled into simple reports which can be used to evaluate usage trends and make informed business decisions to ensure their network is ideally sized and configured. 

*                 Increased flexibility and scalability: Based on network availability, there are an increased number of speed tiers, specifically, 5Mbps to 10Gbps over fiber. 

*                 Support for Off-Net Locations:  For customers requiring connectivity to locations that are not directly reachable by the TWCBC network, the processes to support Type 2 circuits have been improved and standardized to aid in quicker turnaround for sales through consistent M&P's.  Ethernet Services will be available to off-net locations across the country via connections with over 25 service providers across 130 External Network-to-Network Connections (ENNIs).

*                 Standardization: The Ethernet product operating model (POM) has undergone major upgrades and enhancements to improve the efficiency of ordering and quoting Ethernet services. The new Ethernet Services Configurator wizard in salesforce.com will reduce manual work steps and automate key steps required to order and set up Ethernet Services.   Another key enhancement is integration between Salesforce.com and EXPO which will increase the efficiency of establishing the customer circuit into the Granite inventory tool through an automated process.  These are just a few of the process and system enhancements that will improve our customer responsiveness (from quote to install).