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April 2016                                                                                                                     Issue 88


           NONPROFIT GROWTH 

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3 Words That Create Instant Credibility

Being a know-it-all is a great way to make people question your common sense.
When it comes to credibility-building, the three most powerful words in the English language are: "I don't know."
Many salespeople and most managers think that they'll lose credibility if they admit ignorance, especially about something about which they "ought" to know. However, the exact opposite is the case.
Admitting ignorance makes everything else you say more credible. Admitting ignorance marks you as a person who's not afraid to speak the truth, even when that truth might reflect poorly on you.
Needless to say, the "I don't know" should be followed by a plan to discover the information that's required, if the issue is truly important. And you WILL be judged on whether you deliver on that promise.
But here's the thing: people dislike a know-it-all. They can often sense, at a gut level, when they're being BSed. Even if they're taken in, when they find out (as usually happens) that they've been BSed, they never trust the BSer again.


SOURCE: Geoffrey James 
writes the Sales Source column on Inc.com 

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Disclaimer of Liability

Our firm provides the information in this e-newsletter for general guidance only, and does not constitute the provision of legal advice, tax advice, accounting services, investment advice, or professional consulting of any kind. The information provided herein should not be used as a substitute for consultation with professional tax, accounting, legal, or other competent advisers. Before making any decision or taking any action, you should consult a professional adviser who has been provided with all pertinent facts relevant to your particular situation. Tax articles in this e-newsletter are not intended to be used, and cannot be used by any taxpayer, for the purpose of avoiding accuracy-related penalties that may be imposed on the taxpayer. The information is provided "as is," with no assurance or guarantee of completeness, accuracy, or timeliness of the information, and without warranty of any kind, express or implied, including but not limited to warranties of performance, merchantability, and fitness for a particular purpose. 


Paul White

510.595.0904
paulw@vantagebss.com

Steve Cannon 
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Gerri White
510.5955.0926
 

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