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Welcome to Vantage Business Support & Insurance Services
VANTAGE has been servicing the nonprofit industry for over 35 years. Over the years we have accumulated much knowledge, contacts and experience in helping to establish nonprofits and help them grow. As such, we will be publishing a semimonthly newsletter geared toward providing nonprofits with the latest news, products, and guidelines to assist in their success and growth. Please feel free to comment and/or request topics that are important to you for us to research.
Thank you for being a part of the VANTAGE family.
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Please view our products list in the right sidebar.
This is just a sampling of what we feel would be important to you. We have much more to offer. If you have any questions or need more information please contact us at 877-886-8277 or click the link below.
CONTACT A VANTAGE PROFESSIONAL |
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10 Tips for World Class Donor Relations
 What Donors Want From You
Sometimes we forget that donors are our customers, our partners in philanthropy, and members of our organizational family. They deserve the best care that we can give them...not just to keep them coming back and giving more, but because of their generous spirits and commitment to our cause.
1. Be committed. You and your staff must really like donors and be committed to providing them first-class service. If donor relations is a chore, try another career.
2. Have enough resources. Customer service cannot be done on the cheap. Invest in proper planning and allocate sufficient resources. If you don't, you can do more harm than good.
3. Be consistent. Good service raises expectations. Your donors need to know that they can depend on a consistently high standard of performance from you.
4. Be quick. Don't irritate donors with delayed responses. Promptness will pay off.
5. Be personal. Donors want to be remembered and addressed by name. Take the time to get to know them so you can become a trusted advisor.
6. Be visible. Publicize your nonprofit's service personnel. Put their pictures up on the website and in your brochures. Let donors know that they are there to help and serve.
7. Be meticulous. Your records should be well-kept and organized so that you can find information about a donor quickly and efficiently.
8. Be available Make sure that donors can reach you at any time. If you can't provide 24-hour service, make sure donors can leave messages and then follow up as quickly as possible.
9. Be open and honest. If you screw up, admit it and fix it. Never cover up. Donors will respect you and trust you for your honesty.
10. Be cheerful and helpful Never let donors think that what you do is a chore. If it is, find another job. Donor service should be a joy and a revered activity. Remember, together you and the donor are doing something great.
SOURCE: adapted from Ken Burnett's wonderful little book, The Zen of Fundraising
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DISCLAIMER OF LIABILITY
Our firm provides the information in this e-newsletter for general guidance only, and does not constitute the provision of legal advice, tax advice, accounting services, investment advice, or professional consulting of any kind. The information provided herein should not be used as a substitute for consultation with professional tax, accounting, legal, or other competent advisers. Before making any decision or taking any action, you should consult a professional adviser who has been provided with all pertinent facts relevant to your particular situation. Tax articles in this e-newsletter are not intended to be used, and cannot be used by any taxpayer, for the purpose of avoiding accuracy-related penalties that may be imposed on the taxpayer. The information is provided "as is," with no assurance or guarantee of completeness, accuracy, or timeliness of the information, and without warranty of any kind, express or implied, including but not limited to warranties of performance, merchantability, and fitness for a particular purpose.
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Nonprofit Products
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VANTAGE has a wide range of products designed to sustain nonprofit success and growth. These products include:
Health Insurance Exchange
Group Medical
Group Dental / Vision
Business Liability
Directors & Officers
Errors & Omissions
Sexual Misconduct
Workers' Compensation
Employee Theft
Crime
Commercial Auto
Umbrella
Property
Product Liability
Start-up Assistance
Grant Request Preparation
Business Formation
Legal Assistance
Human Resources
Marketing
Business Planning
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Vantage Business Support & Insurance Services
2363 Mariner Square Dr., Ste. 240 / Alameda / CA / 94501
30251 Golden Lantern, Ste. E376 / Laguna Niguel / CA / 92677
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$25
Gift Card
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As a special member of the Vantage family, if you refer us to any of your friends, family, or business associates and they purchase any of our products we will send you a
$25 GIFT CARD to the retail establishment of your choice. Just let us know who you referred us to or have them inform us that you referred us.
| Offer Expires: NEVER
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