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Welcome to Vantage Business Support & Insurance Services
We all know how important small business is to the U.S. economy. Some statistics that you may not know are:
(1) they represent 99.7% of all employer firms, (2) they employ just over half of all private sector employees, (3) they pay 44% of total U.S. private payroll (4) have generated 64% of net new jobs in the past 15 yrs.
VANTAGE has been servicing the small business community for over 35 years. Over the years we have accumulated much knowledge, contacts and experience in helping to protecting small businesses and help them become successful and grow. As such, we will be publishing a semimonthly newsletter geared toward providing small businesses with the latest news, products, and guidelines to assist in their success and growth. Please feel free to comment and/or request topics that are important to you for us to research.
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Please view our products list in the right sidebar
This is just a sampling of what we feel would be important to you. We have much more to offer. If you have any questions or need more information please contact us at 877-886-8277 or click the link below.
CONTACT A VANTAGE PROFESSIONAL |
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Customer Service Tips
Avoiding the Most Common Mistakes of Meet and GreetsThe last thing you want is for your customers to get turned off in the first few moments of interacting with your company, but it unfortunately happens all the time. Making a mistake at the start of the customer service transaction can drive a customer to simply choose to take their business elsewhere. To avoid these relationship-damaging mistakes, follow these simple customer service tips: Customer Service Tip 1: Do Not Ignore Waiting Customers Sometimes you are too busy with current customers to be able to help a waiting customer immediately. Even in those situations, you should never ignore a waiting customer. Establish eye contact, give a wave, or say a word or two to let the customer know that you are aware of them and will get to them as soon as you can. Customer Service Tip 2: Avoid Getting Distraction It is easy to become distracted by other customers, other responsibilities, and the variety of activities involved in customer service. When customers see that you are distracted, they sense that they are not your first priority. Customer Service Tip 3: Do Not Focus on Other People While Helping Customers It is a challenge to make every customer feels equally valued, and some customers do tend to try to push their way to the head of the line. However, don't let these customers overstep earlier customers. Instead, say a few friendly words to the individual to indicate that you will help them when you are finished serving the current customer. Customer Service Tip 4: Act Enthusiastic and Excited Put some energy into your greeting and come up with something more creative than, "May I help you?" Make it a personal challenge to say something specific to each customer. It will make the meet and greet portion of the sales process more interesting and rewarding. |
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FEATURED SMALL BUSINESS
Occasionally we are in contact with a small business that we feel is rare and pure enough to share with all. We are proud to say that SOBU is one of those business.
Husband and wife duo Laleh and Alessandro Latini launched SOBU in 2011 with their first product, the Junk in the Trunk Bed with Storage. With Alessandro's furniture and architecture background, Laleh's photography and graphic design experience, and a combined client list that included Crate & Barrel, Pottery Barn, West Elm and Design Within Reach, it was a natural progression for the two.
Laleh and Alessandro now live in the East Bay with their two kids, one lucky black cat, four chickens and a colorful and lively assortment of fish.
Here at SOBU, we believe the world is a miraculous place and we are all so lucky to be here together! As passengers, we share the responsibility of enjoying our time here, as well as passing along our respect for each other and our precious earth to the next generations. In every piece of furniture we create, a spirit and character is bestowed that will travel along with it into your home; from our initial sketches, into the craftsman's hands, and to the final journey through your door. Each piece is branded with the SOBU spirit as well as a unique marker that identifies it as a handmade product of exclusive and limited lineage.
At SOBU we believe in using plantation grown, reclaimed and FSC certified lumber. Each species of wood has it's own natural character and variation, and we prefer to simply apply water-based sealers and traditional wax finishes. We don't fill knots and season splits with epoxy or putty, so you can see and experience the real materials. We use fabrics with natural fibers like cotton, linen and wool whenever possible and if we can find recycled aluminum and steel we use it.
They are opening a store in Historic Old Oakland, 465 - 9th Street, Oakland, CA 94607
Alessandro Latini
510.504.0599
alessandro@sobusobu.com
www.sobusobu.com
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DISCLAIMER OF LIABILITY
Our firm provides the information in this e-newsletter for general guidance only, and does not constitute the provision of legal advice, tax advice, accounting services, investment advice, or professional consulting of any kind. The information provided herein should not be used as a substitute for consultation with professional tax, accounting, legal, or other competent advisers. Before making any decision or taking any action, you should consult a professional adviser who has been provided with all pertinent facts relevant to your particular situation. Tax articles in this e-newsletter are not intended to be used, and cannot be used by any taxpayer, for the purpose of avoiding accuracy-related penalties that may be imposed on the taxpayer. The information is provided "as is," with no assurance or guarantee of completeness, accuracy, or timeliness of the information, and without warranty of any kind, express or implied, including but not limited to warranties of performance, merchantability, and fitness for a particular purpose.
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Small Business Products
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VANTAGE has a wide range of products designed to sustain Small Business success and growth. These products include: Health Insurance Exchange Group Medical Group Dental / Vision Disability / Critical Illness Business Liability Directors & Officers Errors & Omissions Business Interruption Key Person Insurance Small Business Tool Box Workers' Compensation Employment Practices Lia Employee Theft Commercial Auto AARP Sponsored Auto & Home Umbrella Property Product Liability Start-Up Assistance Legal Assistance Human Resources Marketing Business Planning |
CONTACTS
Please contact one of our
VANTAGE
professionals for assistance:
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