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Welcome to Vantage Business Support & Insurance Services
We all know how important small business is to the U.S. economy. Some statistics that you may not know are:
(1) they represent 99.7% of all employer firms, (2) they employ just over half of all private sector employees, (3) they pay 44% of total U.S. private payroll (4) have generated 64% of net new jobs in the past 15 yrs.
VANTAGE has been servicing the small business community for over 35 years. Over the years we have accumulated much knowledge, contacts and experience in helping to protecting small businesses and help them become successful and grow. As such, we will be publishing a semimonthly newsletter geared toward providing small businesses with the latest news, products, and guidelines to assist in their success and growth. Please feel free to comment and/or request topics that are important to you for us to research.
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Please view our products list in the right sidebar
This is just a sampling of what we feel would be important to you. We have much more to offer. If you have any questions or need more information please contact us at 877-886-8277 or click the link below.
CONTACT A VANTAGE PROFESSIONAL |
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Effective First Impressions
The critical first step in the customer service process is meeting and greeting the customer. Those vital first moments with the customer set the tone for the entire interaction. By energetically and professionally welcoming your customer, you make successful customer interactions not only possible, but probable. Customers want to be recognized, appreciated, and treated with courtesy and understanding. For this to happen, you have to be at your best in the meet and greet stage of the service process. You need to know what your customers want.
Each customer is different, but certain basic principles apply to nearly all customers, and you can safely assume that most customers are looking for the same things in their interactions with you.
1. To be treated with courtesy: Even rude people dislike being treated rudely. Common courtesies go a long way towards expressing respect to your customers. Good manners, like saying "please" and "thank you," listening attentively, and expressing understanding, are courtesies that nearly everyone appreciates.
2. To be heard:
Every customer has a unique situation, issue, and desired resolution. Even though a customer's circumstances may seem identical to the circumstances of many other customers, each customer typically still wants to talk through their issues, and your role is to listen.
3. To get what they want quickly: Customers are on the move today, and you are just one stop on their list of errands. While there are exceptions to this preference, you can assume that the faster you address the customer's issues, the happier they will be.
4. To be satisfied with their transaction: Every customer wants a satisfactory end result and a hassle-free encounter with a customer service professional. Your primary goal in serving the customer is to leave them feeling positive about your organization.
5. To deal with someone who is knowledgeable: Customers come to you for your expertise, advice, and experience, as well as for the products and services that you provide. They expect you to be able to answer their questions or know where to find answers.
6. To deal with a decision maker: A customer's life is easier if one person can provide answers and make decisions about the resolution of the problem. Customers don't want to have to repeat their requests over and over as they are referred to other people for decisions.
7. To be appreciated: Customers have a wide range of options. You should never take for granted their willingness to do business with your organization. It takes little time to express your appreciation for their business, and it sends a positive, reinforcing message to the customer.
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DISCLAIMER OF LIABILITY
Our firm provides the information in this e-newsletter for general guidance only, and does not constitute the provision of legal advice, tax advice, accounting services, investment advice, or professional consulting of any kind. The information provided herein should not be used as a substitute for consultation with professional tax, accounting, legal, or other competent advisers. Before making any decision or taking any action, you should consult a professional adviser who has been provided with all pertinent facts relevant to your particular situation. Tax articles in this e-newsletter are not intended to be used, and cannot be used by any taxpayer, for the purpose of avoiding accuracy-related penalties that may be imposed on the taxpayer. The information is provided "as is," with no assurance or guarantee of completeness, accuracy, or timeliness of the information, and without warranty of any kind, express or implied, including but not limited to warranties of performance, merchantability, and fitness for a particular purpose.
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Small Business Products
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VANTAGE has a wide range of products designed to sustain Small Business success and growth. These products include: Health Insurance Exchange Group Medical Group Dental / Vision Disability / Critical Illness Business Liability Directors & Officers Errors & Omissions Business Interruption Key Person Insurance Small Business Tool Box Workers' Compensation Employment Practices Lia Employee Theft Commercial Auto AARP Sponsored Auto & Home Umbrella Property Product Liability Start-Up Assistance Legal Assistance Human Resources Marketing Business Planning |
CONTACTS
Please contact one of our
VANTAGE
professionals for assistance:
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