Supporting Halton Housing's Digital First Strategy With Enterprise Mobile Software And Leading Self Service App
To ensure the best possible support for its customers during these challenging times, Halton identified the need to exploit the potential of digital technology to support the delivery of its services.
This led to the launch of Halton's Digital First Strategy and mobile technology was an important element of this. Halton chose 1st Touch as their mobile technology provider.
Enterprise
Halton Housing rolled out the 1st Touch enterprise mobile solution across their responsive repairs team, Arrears Management team, Neighbourhood Team, Tenancy Support and ASBO officers. In all there are currently over 50 mobile users with more to follow as they continue to add other service areas.
Self Service App
A key aim of Halton's Digital First Programme is to have 90% of customers accessing services online by 2018. To do this, Halton decided to go further and build an effective Customer App that covered all the main services that the Trust delivers. It needed to be able to update information in real time both for customers and in the Trust's back office systems.
Find out how.
"There's no doubt that there are a number of things we just couldn't have achieved without 1st Touch and being able to work with them on developing this App and the other modules has been a great opportunity and proof of a great partnership."
Carole Galsworthy, Director of ICT & Business Improvement at Halton Housing Trust. |
