In This Issue
It Might Be Time to Reevaluate Your VPN Strategy
Can You Tell the Difference Between an IT Issue and an IT Problem?
3 Concepts to Think About Before Adding Thin Clients in Your Workplace
How to Handle an Employee that Wants to Use their Smartphone at Work
 
How to Request Service

 

Always CALL if your request is an emergency!

1. Call (586) 258-0650
If you are a S.M.A.R.T. Services plan client, press "1" and enter your PIN when prompted.  You will be connected to a S.M.A.R.T. Services system administrator 24 hours per day, 7 days per week.

2. Email us at [email protected]
You may email us for all non-urgent service requests.  Please provide as much detail as possible.

3. Use the online portal
Visit SMARTservices.com and click "Client Login." Enter your user name and password, then provide details about your service request.  Please call or email us if you do not have a user name or password. 
SMART I.T. Services, Inc.
34715 Van Dyke Ave.
Sterling Heights, Michigan 48312
(888) 843-6385
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Tech Quote!

"Any sufficiently advanced technology   is indistinguishable from magic."

-Arthur C. Clarke
 
Accessibility and mobility are important parts of a business's data infrastructure. To this end, some businesses take advantage of a Virtual Private Network (VPN), which has the power to extend a personal network over a private network like the Internet. 
 
We often discuss why it's important that a business takes proactive measures to resolve IT issues before they become problems, but these definitions might be lost on some of our followers.  
 
Some businesses are finding hardware virtualization to be an effective alternative to hosting their own servers in-house, and for good reason. They save money that would ordinarily be spent on electricity and operating costs associated with owning machinery.
 
Recently, we've been approached by clients asking us about an employee wanting to set up their company email on their iPhone. The business owner thought, "Hey, that's great! They're getting more work done and I don't need to pay for the phone or the service.