In This Issue
Windows XP is Dead. Let it Go.
The Other Kind of Firewall
2 of the Biggest Risks Associated with BYOD
Computer Broke? Phone it In!
How to Request Service


Always CALL if your request is an emergency!

1. Call (586) 258-0650
If you are a S.M.A.R.T. Services plan client, press "1" and enter your PIN when prompted.  You will be connected to a S.M.A.R.T. Services system administrator 24 hours per day, 7 days per week.

2. Email us at
You may email us for all non-urgent service requests.  Please provide as much detail as possible.

3. Use the online portal
Visit and click "Client Login." Enter your user name and password, then provide details about your service request.  Please call or email us if you do not have a user name or password. 
SMART I.T. Services, Inc.
34715 Van Dyke Ave.
Sterling Heights, Michigan 48312
(888) 843-6385
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Tech Quote!

"We're still in the first minutes of the first day of the Internet Revolution."
- Scott Cook

Windows XP is Dead. Let it Go. 
If you haven't yet upgraded from Windows XP, then you and 29% of the world must have strong reasons for hanging on to a twelve year old product. Unfortunately, everybody's strong reasons won't hold water come April 8th when Microsoft stops supporting XP with new security patches. 


The Other Kind of Firewall
It's crucial that your company's network has a strong firewall in place to keep your data safe; although, one firewall may not be enough. In the case of an actual fire, you will want to have a real firewall to keep your servers safe. We're talking about a firewall for your firewall. This sounds redundant, but redundancy makes for good security. 


2 of the Biggest Risks Associated with BYOD
One of the most popular business technology trends that we're seeing is employees bringing their own devices into the workplace (BYOD). This trend is due to the popularity of mobile devices (owned by over half of all U.S. adults). While this trend benefits companies in many ways like enhancing mobility, implementing BYOD for a business is not without risks.
Computer Broke? Phone it In!
When people talk about "phoning it in," they usually refer to purposely doing subpar work at their job. However, when a computer breaks and someone "phones it in," they're referring to calling remote IT support, which has a completely different connotation because remote IT service is service that's of the highest quality!