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 Dear Colleagues,
Throughout the last year, our college has worked with a local firm to conduct customer satisfaction surveys. We wanted to know more about the quality of care received by patients in our student clinics, and we wanted to find out what's going really well and what needs to be improved. We asked all the standard questions: "Was this the first time you used the clinic?" "Did your student dentist review your medical history?" and "Have we respected your privacy rights?" We also asked questions about interactions with staff, the quality of our facilities, our payment options, and scheduling practices.
These surveys let our patients comment on any aspect of their visit to our college. Some write just a few words, letting us know about something they did or didn't like. The majority of comments are positive, and in many cases, our students are complimented and mentioned by name. Many patients use the survey to describe an experience with a student that made them feel special. This is the most revealing and rewarding aspect for me. Of course, we use the data we gather to improve our operational efficiency and to comply with state and federal regulations, but it's the personal comments that tell us the real story and let us know what needs our attention the most.
As I read through the pages of comments, certain words catch my eye. When our patients use words like "professional," "excellent," "sensational," "wonderful," "impressive," and "helpful," this tells me that our faculty are doing a great job of educating the next generation of oral health care providers. What better outcome measures could there be than reading about our patients' perceptions of our college and how much they value what we do for them?
Now that our dental profession is re-emphasizing the importance of using solid evidence to make patient care decisions, it's essential to have data like these to add to our decision-making processes. These customer surveys remind me of our most important priorities, and the best ways we can use our resources. As we respond to our patients' comments, I look forward to seeing the next round of surveys so we'll know if our efforts have made a difference. We value our patients' opinions about the services we offer, because our goal is to provide excellent care -- and genuine caring -- to all those who trust us with their oral health care needs.
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Post College Assembly is Coming Soon!
The 69th Annual Post College Assembly (PCA) will be held April 18-19. This event continues a tradition of educational excellence by offering continuing dental education sessions on an array of topics for today's dental practitioner -- in one convenient on-campus location!
PCA 2013 topics include: Pharmacology, Evidence-Based Care, Oral Pathology, Periodontal Concepts and Care, Sleep Apnea, Medical Emergencies, Esthetics, Temporomandibular Disorders, CPR, Practice Management, and more.
We hope you'll join us for a great continuing education experience, alumni events, and a return to campus where you'll reconnect with friends and fellow Buckeyes!
Read on...
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John Kuhar Joins College as Chief Administrative Officer
On February 11, 2013, Mr. John Kuhar will join the College of Dentistry in the position of Chief Administrative Officer. His duties will include oversight of the Offices of Human Resources, Information Technology, Facilities Management, and budget and financial management for the college.
He is currently the Senior Director of Financial Planning and Analysis for The Ohio State University's Office of Business and Finance with responsibilities that include leading the University's budget and long-term financial planning functions, and preparing financial analyses for senior leaders and the Board of Trustees.
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Dr. Christine Harrington Joins College Faculty
After more than twenty years in private practice, Dr. Christine Harrington has joined our college faculty as an Assistant Professor of Oral and Maxillofacial Pathology. Her appointment in that capacity began January 7.
Dr. Harrington earned B.S., M.S., and D.D.S. degrees from The Ohio State University, and she holds certificates in dental hygiene and oral and maxillofacial pathology. Her advanced education includes a General Practice Residency certificate from St. Luke's Hospital in Cleveland, Ohio, and an advanced externship in Oral and Maxillofacial Radiology completed at the University of Toronto.
Throughout her distinguished career, Dr. Harrington has been inducted as a Fellow of the American Academy of Oral and Maxillofacial Pathology, and she is a Diplomate of the American Board of Oral and Maxillofacial Pathology. She is also a past recipient of the American Association of Women Dentists Award.
Welcome Dr. Harrington to the college: harrington.162@osu.edu
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Anna Marty Joins College as Associate Director of Development
Ms. Anna Marty is the College of Dentistry's new Associate Director of Development. She joined the college January 7 as a member of the advancement team that includes the Offices of Development, Communications, Continuing Education, and Alumni Affairs.
Anna received a bachelor's degree in journalism and sociology from Ohio University in 2006. She earned a master's degree in public administration from the University of Dayton in 2011, and she holds a certificate in fundraising management from Indiana University.
Prior to joining our college, she served as the director of volunteer services for Habitat for Humanity. More recently, she was the annual fund manager and the major gifts officer for Goodwill Easter Seals of Miami Valley.
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Karla Geise is New Associate Director of Stewardship and Alumni Affairs
On February 4, Ms. Karla Geise joined the College of Dentistry as the Associate Director of Stewardship and Alumni Affairs. As an advancement team member, she will work closely with donors and development officers to provide consistent and effective stewardship for gifts to the college, in addition to developing and coordinating alumni events and initiatives.
Karla graduated with a bachelor's degree in business administration from Ohio Northern University in 2007, and she completed a master's degree in education from the University of Dayton in 2012. She comes to our college from Ohio Northern University, where she served first as the Assistant Director and, later, as the Associate Director of Alumni Affairs.
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College Hosts Give Kids a Smile Day: February 9
Dentistry's pediatric dentists, residents, and dental hygiene and dental students will join together on Saturday, February 9, from 9:00 a.m. to 4:00 p.m. for the college's Give Kids a Smile Day event, which offers free dental exams and dental treatment to children in need.
Read on...
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Dean Presents College Updates
College of Dentistry Dean Patrick Lloyd gave a presentation, his Dean's Update, to faculty, staff, and students over the course of a week (January 8-11) to inform them about events and initiatives in the college.
Read on...
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Office of Research Presents Lunch and Learn: February 13
The Office of Research at the College of Dentistry will host a Lunch & Learn presentation Wednesday, February 13, from 11:30 a.m. to 12:30 p.m. in Postle Hall, room 3123. (Lunch is provided.)
Title: Next Generation Sequencing: Approaches and Applications
Presenter: Audrey Papp, Technical Laboratory Director; Directory of Pharmacology, Program in Pharmacogenomics
Questions? Contact Spires.56@osu.edu; [RSVP for lunch by calling 614-292-2352.]
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Faculty and Staff Invited to Lunch with the Dean
Each month, Dean Lloyd invites four staff members and one faculty member to join him for lunch in his office.
The "lunch with the dean" events provide an opportunity for the Dean to get to know members of the college community, and for faculty and staff members to ask questions and share their perspectives, innovations, and ideas.
If you'd like to participate in a "lunch with the dean" event, please send a note to Director of Human Resources Grace Chanfrau. Participants' names will be drawn for the luncheons, and staff and faculty whose names are not selected will be retained for future drawings. Staff and faculty may request to be included at any time!
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Business Plan Competition Winners Announced
 Winners of the College of Dentistry's Business Plan Competition were honored at a reception that featured dental industry representatives and fourth-year dental students enrolled in the college's Limited Care Clinic elective course.
The competition is designed for fourth-year students who create their own business plans and submit them as course work.
The Business Plan Competition received support from dental industry representatives that included Patterson Dental, Blue & Co., and Commerce National Bank.
Read on...
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Odontos Yearbook Returns: Order Online Now!
For the first time since 1994, the College of Dentistry and its students are reviving the tradition of publishing the annual college yearbook, Odontos. The 2013 edition of Odontos is available for purchase online, and the deadline for orders is April 15, 2013.
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Mandiball - Coming Soon, February 15!
The College of Dentistry's Student Government Association (SGA) will present The Great Mandiball dinner and dance celebrating the Roaring Twenties. The event will be held from 6:30 to 11:30 p.m. on Friday, February 15, at the Columbus Atheneum.
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 The Ohio State University College of Dentistry
Postle Hall
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