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December 2012
VOLUME II ISSUE IX
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Our Newsletter
In the Holiday Spirit of Giving
Super Storm Sandy wreaked havoc and wrecked a lot of lives in our state and others along the East Coast. Supporting causes and charitable endeavors has always been a major part of our being. Putting it all together this year, we are donating money in each of our client's honor to "Sandy" relief funds instead of sending cards and gifts. Many people are still recovering, and some may never fully recover from the storm's devastation. Giving money where it's needed most to help those affected by the storm is the best way we can honor our highly valued clients.
Our family wants to take this opportunity to wish you and your families a most joyous holiday season and a happy, healthy and prosperous new year.
Tis the Season to be Functional
Having trouble setting up an X-box or PlayStation or connecting a new computer, smartphone or tablet to your home network. Don't worry. We're available to help you make sure everything runs before you do your gift wrapping. Call us - 973-433-6676 - if you need us. Then, you can watch the smiles after the gifts are unwrapped.
We're Wired-In to Help
Any computer or entertainment connectivity that comes into your house by wire is fair game for us. Whether it's a cable, a phone line or even the line that connects your satellite TV dish to your TVs, we can make sure everything that connected is running at maximum speed and capability. That includes routers and any other devices that are part of your Wi-Fi network. After all, each wireless system starts with a wire.
We invite you to check out this month's Technology Update articles. If you see something that sparks an idea or raises a question, please contact us right away by email or phone. We pride ourselves on being responsive. Call us at 973-433-6676.
Word of mouth is the best way to build a business in this field. Please share this email with your friends.
And remember, we are only a phone call or email away.
Sincerely,
Norman Rosenthal
Sterling Rose LLC
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Microsoft Patch Day The second Tuesday of every month is known as Microsoft Patch Day. It's the day that Microsoft issues all of its software patches designed to make your operating system more secure and efficient. We recommend you run Microsoft Update to find the appropriate updates for your Windows OS software and for other Microsoft programs you run, such as Microsoft Office. If you're not sure where to find Microsoft Update or which patches and updates to download, call us at 973-433-6676, and we'll walk you through the steps. |
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What the WWW? Why Can't I Get to This Website?
It seems like such a little thing, but it's a major annoyance if not a business-loser when you or your customers and clients can't connect to a website. Sometimes, it's a typo. Sometimes it's just how you type in the website's address. Here's how to make sure you connect.
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Windows 8 'Issues Report'
We've tested Windows 8 and talked with a number of clients about the OS from Microsoft. Some of them have returned Windows 8-loaded computers because it's too much of a change. We're still concerned about hardware interfaces. Here's what we've found so far.
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Smartphone and Tablet Battery Life
Does it seem like you're always recharging your smartphone or tablet? Is performance slow? Leaving apps running drains power and computing resources. Here's how you shut down and reboot your device.
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Sterling Rose Provides Personalized Solutions for Your Home or Business
Software applications have radically changed the way businesses work. Unfortunately, they have created their share of unique problems - mostly caused by poorly designed and installed networks and software systems. We take pride in our ability to engineer new solutions and re-engineer systems to help our clients maximize their return on their IT investments. No job is too small. We love simple fixes as much as you. If you have a problem with any computer system or any entertainment system that has a wire, we can solve it.
We are expert in
- On-site and Remote Solutions
- Telephone Support
- 24/7 Availability at no charge
- Spyware Removal
- Supplement IT Staff
- Backup and Protect Important Data, Including Financial and Multimedia files
- Wireless Security
- Networking
- Hardware and Software Installation
- Website Development
- Database Design
- Training
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Testimonials About Our Work
Here's What Customers Say About Norman and Sterling Rose on LinkedIn "Norman is a skilled computer support pro, who I can count on with any referral to a small business or home office. He is truly customer service oriented, doing whatever it takes to get a client's computers up and running ASAP. You can recommend Norman with confidence." - Larry LaFata, Account Manager - Managed IT Support Services, Link High technologies "Norman's work has been exceptional. I needed a lot of hand holding to get through this and relied on him to complete things I didn't understand or have time for. He came through for me in every case. I highly recommend him. "
- Bill Berger "I have had the pleasure of working with Norman over the past year in a variety of opportunities including the Chamber of Commerce, professional networking groups, as well as developing technology solutions for some of our clients, together. Norman is a savvy technology manager who understands both the business strategy and how to align your technology solution with your people, resources and processes to execute the most cost effective solution. Norman has a "can-do" attitude and focus on addressing your business needs and is not only a person who can but he is also willing to help." - Greg Stewart, President and Owner, NexGen Management
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About Sterling Rose LLC
Norman Rosenthal has an extensive background in PC support and networking. With more than 20 years of experience in IT support in a wide range of industries, he has demonstrated his effectiveness in solving problems. He learns your systems and allows your business to drive your technology, working closely with your software and telecom vendors. He has received numerous awards for his outstanding customer service skills. Norman also is known to find problems before they happen preventing major downtime. He enjoys working with customers and gains great satisfaction in solving people's problems and helping them get on with their busy days.
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You Can Find Sterling Rose on:
  
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Contact Us
Sterling Rose LLC9 Sudberry Drive
Morristown, New Jersey 07960-2654
973-433-6676
Visit Our Web Site
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Sterling Rose is a proud member of:
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