IPI logo no tagline
Cindy Campbell Joins Staff of IPI
as Senior Training and Development Specialist
to Lead Expansion of On-site Training Offerings

California Polytechnic State University Police Dept. associate director and past chair of IPI's Board of Directors will greatly expand on-site training programs for parking and transportation professionals

 

(ALEXANDRIA, Va.) -- Cindy Campbell, retiring associate director of the California Polytechnic  State University Police Department and past chair of the International Parking Institute (IPI) Board of Directors, will join IPI staff as Senior Training and Development Specialist. The position was created in response to membership requests for on-site training and development programs, beginning with modules focused on enhancing customer service and communications skills for agency frontline staff. Campbell will develop several new training modules to take into the field. 

Cindy Campbell joins IPI as Senior Training and Development Specialist

 

With a career in law enforcement, parking, and transportation services spanning 35 years, Campbell brings significant knowledge and experience across a broad range of platforms, including parking and circulation planning, parking program management, enforcement, adjudication, crisis communications, and conflict resolution. Her specialty is developing and implementing programs to enhance customer satisfaction and increase program revenues. In addition to her parking responsibilities, Campbell also oversaw the University Visitor Center, transportation demand management and transit programs, events planning and management services, community outreach programs, and business services for the California Polytechnic State University Police Department.

 

"As a past chair of IPI's Board of Directors, Campbell has already contributed greatly to IPI's mission of advancing the parking profession," said IPI Executive Director Shawn Conrad, CAE. "Our training programs recognize that the delivery of good customer service can be a difficult skill for parking and transportation professionals to navigate, yet it is critical in a service-based industry such as parking."

 

"Cindy has distinguished herself as a parking and transportation industry leader and is credited with being one of the visionaries behind the launch of the Parking Matters� program, and we are thrilled to have her onboard to expand our on-site training opportunities," Conrad said. "She has a solid reputation as an extraordinary educator." 

 

Campbell, who will assume her new post in early May, is looking forward to the opportunity to work directly with IPI members in the workplace.   

 

"My goal is for parking professionals to enjoy learning new skills --skills that make it easier to perform their job duties, reduce customer complaints, and enhance their professionalism," Campbell explained. "Given the proper training, members can turn challenging situations into winning strategies that collectively enhance the public's perception of the entire parking industry."

 

Organizations will be able to schedule on-site courses as early as this summer. To be on a mailing list to receive advance notification of offerings, write to [email protected] 

 

# # #