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Cresa Boston
200 State Street
Boston, MA 02109
617.758.6000 main
www.cresa.com
At Cresa, we represent tenants, not landlords, so we avoid conflicts of interest. Through our integrated corporate services, we align your real estate with your business plan, cutting costs and increasing productivity.
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Watkins Research Ranks Cresa #1 in Client Advocacy;
Survey Polls Corporate Real Estate Executives
We at Cresa are proud to represent so many leading companies in our area, and we strive to give them "The Tenant's Advantage" by delivering conflict-free, integrated corporate services such as Transaction Management and Project Management. While we're not bashful about sharing our story, it's even more meaningful when we receive third-party industry accolades, as was recently the case with the Watkins Research Group.
In its bi-annual survey of commercial real estate firms, including the major global service providers, Watkins ranked Cresa first in client advocacy among 23 firms. More than 200 senior corporate real estate executives responded to the survey, which measured perception, brand awareness, service delivery models, and customer satisfaction.
Client Advocacy
One of the key metrics reported is the Client Advocate Score, which is an indication of whether or not a company's clients are advocating usage of the company to their peers. This score is determined by measuring how many more clients are likely to recommend than not recommend.
In this category, Cresa was ranked #1 with a score of 75.4. The next most highly ranked commercial real estate firm received a score of 27.6, and only three firms achieved a positive score.
Other High Points
- When rated on whether or not the service provider "adds to the bottom line" and "has a strong client orientation," Cresa topped all 22 competitors.
- When rated on 10 key criteria that are important to clients, Cresa ranked first in the following categories:
- Avoids conflicts of interest
- Delivers on time and on budget
- Has rational pricing
According to Joe Sciolla, Managing Principal, "Cresa has always been a strong advocate for our clients, and we are grateful that they are strong advocates for us as well. I believe our unbiased approach as well as our integrated service model are the main reasons why companies are happy to recommend us."
The survey included executives in the Greater Boston area. To those companies that participated and to all of our valued clients, it is an honor to work with you, and we pledge to always put your interest first!
For more information about the survey, click here.
For more on previous TenantReports, click here.
For more on Watkins, visit www.watkinsresearchgroup.com
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About Cresa
Cresa is an international corporate real estate advisory firm that exclusively represents tenants and specializes in the delivery of fully integrated real estate services, including: Transaction Management, Project Management, Corporate Solutions, Portfolio Strategies, Location Planning, Lease Administration, Capital Markets, Mission Critical Solutions, and Facilities Services. With more than 58 offices, Cresa is the largest tenant representation firm in North America. Through its partnership with Savills, one of the world's largest commercial real estate services firms; Cresa covers more than 173 locations in 40 countries. For more information, visit www.cresa.com.
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