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August 5, 2014 


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Tips & Ideas for Small Businesses


As Retail Business Owners and Restaurant Owners, you do so much to acquire new customers and retain current and loyal customers. Below find a few proven industry tips and ideas of how to rethink your current strategy. From simply cleaning your windows to altering the overall experience a shopper has once they enter your door, you'll find ideas on how to keep your current customers coming back and simultaneously gain new ones!
 


Put Yourself in the Consumer's Shoes! 

Do you have 'consumer' eyes or 'retailer' eyes? Curious what the difference is?

  

As a consumer, you view and react to retail spaces much more subjectively and selfishly... which is absolutely okay. After all, you are a consumer so it's all about " you". And let's not forget... chances are it's your own money you are deciding how to spend. 

  

As a retailer, you view and react to retail spaces from an operational perspective and while you often consider how your customers may respond to it, it's typical to still be selfish and subjective in your retail behavior. After all, you have to do the displays, clean the shelves, stock the tables, etc. You have a long list of work to get done in order for your store to come to life, so short cuts may happen, right?.  

  

What would happen if you walked through your own store as a consumer and forgot about all those extra details you know about and have to care about as a retailer? In other words, forget the work involved, forget the dust that may be accumulating, forget the cost of each signage or display piece, forget the corner display you worked so hard on and never see anyone go to... you get the idea.

  

Try and do this without too much emotion. Try and remove yourself from your business, and take on the role of a consumer. Be just as assertive, quick to judge or simply pass something by as you would if you were a consumer in any other store; experience your store as a real customer would.

  

Walk through your store taking note on the items below. How do they add to or take away from your overall experience from the consumer side? 

  

1. How does your store signage measure up? Is it easy to identify what is on sale, store policies, special announcements and more?  

2. What strikes you as most appealing in your store? Why? 

3. Are there any distractions in your store that take away from wanting to browse - people, noise, displays or anything else? 

4. What did it feel like when you first entered the store? Explain your emotional reaction, such as "welcoming", "claustrophobic", "engaging", "distracting" or anything else you may feel. 

5. What items look out of place? 

7. What items strike you as should be "on sale" or completely removed from the store? 

8. Are there any items you don't see but would make sense with your current assortment? 

9. How do the displays lend themselves to you as a customer? 

10. What merchandising areas are easy and welcoming to shop? 

11. Which ones are not easy or welcoming to shop? 

12. Is the store clean - including dusted? 

13. What impression does your store restroom give off as a customer observing it? 

14. Is your cash wrap area easy for customers to rest their purse, sign a receipt and enjoy their check out experience? 

15. Do your walls need a fresh coat of paint? 

16. Are there visible areas of your store that look unkept or need any repair? 

17. Do your fixtures overpower your inventory or restrict customers from shopping and engaging with your items? 

 18. Does your stock room trickle onto your selling floor? 

19. What is your ultimate, final impression of your store after experiencing it as a customer?  

  

Often, this exercise opens up retailers eyes and brings things to light they have been ignoring. Other times they still only see what they want to - and ignore what they want. Of course, there are many retailers who are doing well and doing it right, so this exercise isn't necessary. But reminding yourself to wear your customer's shoes and view things as they do is a great practice to routinely participate in. Asking store associates, trusted allies and even your customers themselves can also bring things to your attention that you may not notice otherwise. In the end, you will gain a stronger understanding of your store and your customer - two strengths in delivering outstanding experiences and gaining sales for your store!

 

What Do Your Windows Say About Your Store?

When the SALE banners come down what will your retail business do next? Now is the time to start thinking about promoting your new season stock and attracting the new season shopper.

  

Just like running a fashion show a shop window is vital to brand success.

 

Shop windows are your first and last chance to attract a customer into your doors and showcasing the right products and sending the right message is vital to catch the attention of potential customers. Here are some tips on visual merchandising and how you can create a top window display which will convert into walk-in traffic.

1. Work Out Your Message

A disjointed shop window is jarring on the shopper's eyes and will be distracting rather than appealing. Your ultimate goal with visual merchandising is to sell an idea, that idea could be seasonal i.e. Valentine's Day or Easter. Having a strong theme for a season that is color coordinated to match the event will promote a more cohesive display in the window.

 

 

 Which one is more appealing to you? 

 

2. Think About The Whole Space

Eye level visuals are very important, but consider the rest of the space. Keep important products and props at eye-level, but add interest across the whole window to capture attention. Make sure to take into consideration the fact that eye level outside the shop is different to that inside.

3. Stick To Key Design Principles

There are some basic rules that you should stick to. Consider color, lines, form, size and space. Think about the proportion and harmony of each item and the balance overall. Get a second opinion as you go and don't underestimate the power of lighting - even at night you can entice customers to come back the next day.

4. Consider The Rest Of The Street

To stand out from the rest of the visual competition, you need to work out what will be surprising to the passerby. If every other shop window is busy and cluttered and bright, be more prominent by keeping things simple. Create signage on the pavement outside leading to your shop window that way if people are looking down whilst on a smartphone they will see your brand name and follow the path to you.

5. Don't Be Afraid To Go Big

If you have a great idea find inspiration for something a little left of center don't be afraid to try it out. If you want to send a message out in text form, with fewer products or props on display, go for it. However, a big bold poster in your window telling people about new season stock could be effective in tempting customers in to see what's on offer.

 6. Pick Out Key Pieces To Display

You probably have an idea of the new products you have on offer which will attract the most interest so get the public involved and get them to vote the best fashion through interactive engagement; you on one side of the window and them on the other side voting. Remember, changing the products on display on a regular basis whilst retaining the rest of the display is the quickest and easiest way of adding variation without incurring extra cost or hassle.

7. Other Vital Elements

You need to work out if your target customer is the audience type to want prices displayed on products on display. If you have a reduction in price that will attract attention, then make the most of it. Your shop window is your free advertising platform, so you can use it to create messaging such as promotions, endorsements or loyalty schemes that set you apart from competitors.

8. Keep Updating All Year Through

Do not just stick to the seasonal changes and typical holidays and festivity themes. Ideally, six well thought through themes in a year will add interest to your window. If you can do more themes, then that's all the better. You can even do the same themes each year, but it's variation and clever twists that keep people coming back.


 

Make Your Store Memorable!

  

With customers torn in a million directions these days, it's hard to truly "stand out". But as an independent merchant, that's exactly what you should aim to do. After all, your store should be an experience... not just a place to shop. Consider implementing some of the below ideas in your business.

  

Store Perks 

Beyond great customer service and strong inventory, your store can offer "extras" that may include lemon infused water or complimentary coat hanging. It's these little details that help shape memorable experiences in a store, and certainly ones that don't happen often enough among other merchants.

  

VIP Services 

Is the product you sell extra large and often hard for customers to get into their car? Or possibly it's not over-sized at all, but customers may prefer to have it shipped or delivered to their home? Maybe your consumers prefer private shopping hours, or possibly you have a group of women you know are friends that all shop at your store and you want to host a private party just for them? The ideas are endless, but the goal is the same... make your store have unique, one-of-a-kind experiences that your local competition doesn't and that your local customers will remember.

  

Be Nice...Yes, Be Nice 

Just as your customers are busy, so are you. We get it. BUT what we don't get is when a store owner or their employees are too busy, flustered or uninterested to graciously greet customers who walk into their stores. You did open a store to support customers, right? Well, even if that wasn't the case, the reality is your doors are open and in order to keep them open, you need to support everyone that walks through them with open, welcoming arms. Stocked shelves with great inventory only goes so far. Your attitude and the attitudes of your team make a huge impact on your store success and ultimately, how your store is remembered among customers.

   

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