May Greetings!
"Say what you mean and mean what you say, but don't say it mean!"
I recently heard this expression and thought it succinctly summed up my philosophy.
In other words, we may need to share unpleasant information, however we're likely to get a better response if we do it in a "nice" way, rather than a "mean" way.
Sometimes, it's not the words that we use, it's the emotion/feeling behind the words that causes us to come across in a negative way.
In this month's Communique' you'll find:
- Links to Sarita's blogs on how to say what you mean in a not-so-mean way instead of harshly...even when you want to say the person lies, cheats and smells bad!
- How to keep your emotions under control in a conflict -- audience member suggestions
- What to do when OTHERS are mean - Excerpt from Chapter 6 "Family Dearest" in my book "If You Can't Say Something Nice, What DO You Say?"
I've also included some of my favorite uplifting quotes from the wise and wonderful Maya Angelou who passed away this week.
I look forward to an occasion to keynote at your conference...or conduct a workshop to help your staff "play nicely!" :-)
All the best,
Communication Expert, Speaker & Author of the book
Now available on Kindle too!
|
|
BOOK EXCERPT
If You Can't Say Something Nice, What DO You Say?
CHAPTER 6
Family Dearest: How to handle nasty comments from well-meaning family and friends
The most empowering assumption that you can make when you're on the receiving end of a nasty comment is that it's NOT ABOUT YOU! The other person's comments may be prompted by any number of emotions or intentions including:
- Caring
- Envy
- Jealousy
- Resentment
- Ego
- Control
- Concern/Worry
- Disappointment
While you may feel bad being on the receiving end of these emotions, you might also need to remind yourself that you are not responsible for others' emotions. Family and friends often attempt to make us the recipients of their angst, especially if their discontent is due to our choosing a different course of action than they would have chosen for us. Hmmm... now there's a thought worth pondering!
---------------------
[NOTE: These same emotions may cause US to come across as "mean." See strategies below for keeping emotions under control]
|
How to Keep Emotions Under Control
in a Conflict
Creative suggestions from audience members
- Take deep breaths.
- Count to 10. Or better yet, count backwards.
- Envision a large wart on the person's nose. Or, anything that will distract you from your angst.
- Picture the person as a caricature or cartoon.
- Squeeze a muscle, preferably one that is not visible (clenching the jaw doesn't qualify; the offending person can see it). Fingernails into the palms of the hand works.
- Push the imaginary "mute button"; their mouth is moving but you don't hear a sound.
- Drink some water - I'm told you can't drink water and cry at the same time. And, you can't say something you might regret either!
- Envision a pleasant scene - your most recent vacation, smiling faces of your kids
- "Velcro moment" - One person told me she coped by picturing herself sticking her co-worker by his Velcro covered back onto a Velcro covered wall and leaving him hanging there.
WHAT'S YOUR FAVORITE WAY TO STAY CALM IN A CONFLICT? Please hit reply to share your tips!!!
|
|
UPLIFTING QUOTES
by
Maya Angelou
(April 4, 1928 - May 28, 2014)
"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."
"You may not control all the events that happen to you, but you can decide not to be reduced by them."
"My mission in life is not merely to survive, but to thrive; and to do so with some passion, some compassion, some humor, and some style."
"Love recognizes no barriers. It jumps hurdles, leaps fences, penetrates walls to arrive at its destination full of hope."
"Nothing can dim the light which shines from within."
|
|
|
|
|
|
|
Are you mean?
Links to Sarita's blogs on saying what you mean NICELY!
May 2014
July 2013
July 2012
|
|
CLIENT SPOTLIGHT
(NAWDP).
Thanks Bridget & Marti for the opportunity!
Striking a pose at NAWDP
book signing
Pre-signed books ready for their close up!
|
|
CONGRATS to the following three prize winners who were randomly selected from those who replied to last month's request for "Sarita Words." (Words that describe Sarita)
Brenda Sitton,
Plano, TX
Lucreatria Holloway, San Diego, CA
Barbara Lebsock
Vista, CA
Prize winners received a copy of the Jim Rohn quote mini-book.
THANKS to all who responded! Stay tuned next month for more about the words!
|
SARITA'S
TEDx TALK
Click image below to view video
Take a look at past editions!
your next conference, staff development or retreat!
|
|