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Talking Lean E-News:
Toyota-style management helps hospital cut ER wait times.

In 2008, the Montfort Hospital emergency room was one of the province's worst. Its sickest patients waited up to 20 hours to be admitted. Patients complained and nurses quit. Morale was low and turnover was high. The nurses who remained were overworked and burnt out.

 

Occasionally, staff frustration boiled over; patients either left without being treated, or went public with stories about rude behaviour and substandard care. The hospital became a focus of negative headlines. "It was a crisis," admits François Lemaire, Montfort's clinical director of the ER.

 

These days, Montfort is no longer a laggard among Ontario's busiest ERs. Its wait time for the sickest patients is 10 hours - half of what it was in 2008 - even though the volume of patients continues to rise. From 35,000 patients in 2008, the ER now treats 52,000 annually. Many of them are sicker and harder to treat than patients in the past. Yet despite these challenges, Montfort's wait time continues to fall. Read More  

 

Excerpt from the Ottawa Citizen 

New Client Announcements

 

Lean Advisors, working with IRAP- NRC, has been chosen by Brockville General Hospital and Regional Facilities to lead their Lean Process Assessment & Transformation.  


With the objectives being to reduce stress on staff while meeting higher demands, being more responsive and lowering the cost of care and determining the technological advancements/innovation needed to support the new improved processes well into the future. The end to end process in several areas will be assessed and redesigned in order to improve the flow of information, communication and the patient throughout the 'system'.
 
Lean Advisors speaks at the Conference Board of Canada Sustainable Health Summit

Sustainability: The Holy Grail for Canada's  
healthcare?
 
This is a time of real transformation. If we don't change how we deliver universal health care it won't be there for [our grandchildren] as they grow up." -Deb Matthews, Minister of Health and Long Term Care, Province of Ontario

 

What's true in Ontario is true across Canada. Spiraling costs, an aging population, and deficit and debt reduction at all levels of government challenge the very survival of effective universal care. Now's the time to address the sustainability issues, and begin the transformation that will guarantee effective care for future generations.

These changes will affect every Canadian and every employer, as organizations increasingly foot the bill for health through employee benefit plans and wellness initiatives.  

 
Lean Advisors Inc.
(877) 778-6413