Evans Consulting Group
How to Build a Customer Centric Culture
By Sherry Redden Evans

Ever wondered what separates top-performing businesses teams from other teams? 
Why some teams and business units are motivated and inspired to work together as a customer centric culture while other teams seem to be toxic and tend to work in a vacuum and point fingers and blame other departments versus coming up with solutions and taking on ANALYSIS ownership?

So did we!  My team and I spent months searching for answers, interviewing individual team members as well as top-performing managers of teams and educators in the field of team building and leadership development to find out why some teams gel and others not so much...  We have combined a list of the six skills and behaviors that were consistently identified by leaders of successful teams.   

Click Here to View The Customer Centric Power Point Presentation.


Thank your customer, tell them how valuable they are to you, but don't go overboard. Insincerity is easy to spot.

Sherry Redden Evans
Evans Consulting Group