Danger Ahead! The Perilous Waters of Contentious Vendor Relationships
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"I'm the Captain Now" - that famous scene based on that all too real life situation that took place off the coast of Somalia in April 2009 brings to mind a business parallel around what some call "vendor-lock". Now rarely is a vendor going to point deadly weapons directly at a customer and claim they are in charge but that feeling of shock for a customer that feels they are stuck in a negative working relationship for business critical services they can't escape can sure get the blood pressure up. Why does this typically happen and what can be done to avoid such negative situations?
Too often an initial contract negotiation can start the relationship off in a bad place and even create personal issues that can haunt later negotiations long after the ink on a Master Service Agreement is dry. Entering into a working agreement for critical services should always be performed with a "win-win" mentality from both sides of the table. If you don't feel the vendor will operate with this mindset or that they simply don't care about your positions on matters...
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7 Critical Success Factors for Choosing a Reliable Data Center Provider
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