They're more than just certificates on a wall.
Internationally-accepted recognition achieved through obtaining certification from the International Organisation for Standardisation (ISO) provides assurance to the public, patients, stakeholders and everyone involved in how NHS Wales Informatics Service operates, that we take the businessof developing and supporting high quality IT systems and services seriously.
It ensures all possible steps are taken to deliver services professionally and securely.
Over the years, we have achieved (and maintained) the following ISO certificates that show we meet or exceed internationally-approved standards:
- ISO 9001:2008 Quality Management Systems
- ISO 14001:2004 Environmental Management Systems
- ISO 27001:2005 Information Security Management Systems
The way we manage our services is being externally audited this summer in a bid to gain the ISO 20000 certificate for IT Service Management.
The auditors will check we have all the policies and processes in place to maintain a high quality of support, delivery and management of our IT services, and that we have supporting documentation to show that we use these processes.