Wave Newsletter: Winters Are Very Exciting! Jan./Feb. 2014
We recently gave the Wave Newsletter a face lift and we'd like to know how you like it! Email our editor, Julie Zamostny, and tell her what you think.
In the meantime, we invite you to: READ. ENJOY. ABSORB. DISCUSS.
Customer Service Corner
Ever wish you had a phrase book of helpful, conflict-discouraging sentences to use in uncomfortable customer service situations? Darlene Reimond assembled some phrases in a pocket-sized card for easy reference, while Joe Thompson and Bill Taylor put them to good use in this video.
(turn the volume up!)
Get to know your colleagues across the region by matching the staff to her pet!