Not Your Grandma's Customer Service
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Darlene Reimond, Author
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There is much written on customer service but what is good customer service? What are the challenges? To address these and other questions, Washington County Free Library (WCFL) is launching customer service training for all staff. I sat down with WCFL's Assistant Director, Kathleen O'Connell, to get the latest on this new project. Continue reading here. |
Walking in the Tri-County Interwebs
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Tracy Carroll, Author
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We are weaving together an array of spectacular new tools this fall at the Regional Library. Just when you thought we were finished, we've gone and added something new to help our libraries provide better service to our patrons and staff. Continue Reading here
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Where the Waves Will Take Us in 2013
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Joe Thompson, Author
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Previously in The Wave we reviewed the service enhancement projects that the libraries of Allegany, Garrett, and Washington counties implemented last fiscal year with WMRL funding. Now is a great time to review the FY13 initiatives that support you and the region's libraries!
Continue reading here.
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