Western Maryland Regional Library   

Wave eNewsletter: What All Vampires Enjoy                                                                    Nov. & Dec. 2012

Training Spotlight
Hugh Byrne
Staff Spotlight
Interview with Allen Dunson
Allen Dunson, RELIB
Resource Spotlight
Ellis Island Immigrants
 Doing genealogy research? Want military records? International censuses?

Ancestry.com is for you!
Available in the library only.

Did You Know? With Julie Z.
Did You Know? Nov/Dec 2012

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Welcome to The Wave, an eNewsletter by library staff and for library staff, where we invite you to: REVIEW. ENJOY. ABSORB. DISCUSS. Then, tell us what you think about The Wave.
Not Your Grandma's Customer Service
Darlene Reimond
Darlene Reimond, Author

There is much written on customer service but what is good customer service?  What are the challenges?  To address these and other questions, Washington County Free Library (WCFL) is launching customer service training for all staff.  I sat down with WCFL's Assistant Director, Kathleen O'Connell, to get the latest on this new project.
Continue reading here.
Walking in the Tri-County Interwebs 
Hey Nice Nodes!
Tracy Carroll, Author

We are weaving together an array of spectacular new tools this fall at the Regional Library.  Just when you thought we were finished, we've gone and added something new to help our libraries provide better service to our patrons and staff.
 Continue Reading here
Where the Waves Will Take Us in 2013
Joe Thompson
Joe Thompson, Author


Previously in The Wave we reviewed the service enhancement projects that the libraries of Allegany, Garrett, and Washington counties implemented last fiscal year with WMRL funding. Now is a great time to review the FY13 initiatives that support you and the region's libraries!

Continue reading here.

Stay Tuned! The next big Wave is coming 12/26!