Yang Cheng, Ph.D., University of Missouri-Columbia
The recall by General Motors (GM) in 2014 was one of the largest crises in the history of the automotive industry. Yang Cheng, IPR's 2015 Grunig PRIME Research Fellowship winner, investigated the news coverage and how it affected GM's agenda-building tactics.
With the heated discussion about the issue, GM found it difficult to lead the conversation away from the negative sentiments expressed by most media outlets. To avoid a harmful impact, companies should use a transparent, consistent communication model at the earliest stages of the crisis to gain trust and retain good stakeholder relationships. Read more.
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