Paul M. Leonardi, Ph.D., University of California; Marleen Huysman, Ph.D., VU University Amsterdam; and Charles Steinfield, Ph.D., Michigan State University
Enterprise social media (ESM) is an online communication channel dedicated to employee interaction, content sharing and collaboration. ESM plays three roles inside an organization: ESM as a leaky pipe, ESM as an echo chamber and ESM as a social lubricant.
The metaphor of ESM as a leaky pipe suggests there is a lack of communication between employees and managers. As an echo chamber, ESM illustrates the dangers of isolation and how without ESM, it reduces exposure to new ideas. Finally, by acting as a social lubricant, ESM contributes to the development of social capital within the organization. Read more.
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