Your park district uses email, a website and registration tools that staff and residents can access anywhere and anytime. These tools have enhanced your ability to reach the community and engage them more efficiently.
If your phone system infrastructure is ten years or older, do you realize you could be missing out on technology that will also enhance your communications?
Most of today's systems provide:
* unified messaging between phones, cellular and email
* remote system management
* call transfer and pick up between locations
How do these items benefit a park district?
Unified Messaging This feature is one of the best ways to save your staff time and enhance productivity. How? By delivering voice mails from a worker's desk phone to cell phone, that worker can get office messages when they are out at other locations, return calls or update their callers via email.Remote System Management
This administrative software allows your IT staff to tap into the phone system anytime from anywhere. If there's a service issue on a weekend, for example, IT can save critical time by logging in remotely to diagnose issues. Your staff isn't stuck waiting for support to drive in to the office. Everyone saves time and money using Remote System Management.
Call Transfer
Wouldn't it be nice to transfer a call to the pool or the golf course from your desk phone? Rather than asking the resident to hang up and dial another number? Call transfer isn't a new technology but in today's phone systems this feature is much easier to use and implement. Your residents can call one number and your switchboard can transfer them to any location they desire. That's good customer service.
Consider these elements the next time you and your staff are reviewing office needs. We can advise you on a number of system choices when you are ready to research a new phone solution.
For more details on how we can help enhance your phone communications call RAM today at 847-358-0917.
Best Regards,
