Ruttenberg Center Puts Patients First

• Enhance the patient experience with direct input from patients 
• Create a safe and seamless patient-focused environment for delivering the highest quality care
• Build a unique customer service program for all clinical staff

  Ruttenberg Center management committed to putting patients first

So far, the Patients First! initiative has resulted in:

• Staff training for improved customer service and evaluation
• Formation of a Patient Focus Group
• Improved lunch menu with greater variety and better taste

We will also be starting a Patient & Family Advisory Council (PFAC). Any patient or family member who is interested and has 2 - 5 hours to volunteer each month should complete an inquiry card located at our front desk. 

First Anniversary of New Ruttenberg Center

The Ruttenberg Cancer Center is celebrating its first anniversary in the Leon and Norma Hess Center for Science and Medicine. We held a reception to reflect on the accomplishments and to thank the staff. Since we moved on October 29th 2012 we have grown our program through strategic development of the multidisciplinary model that we believe will serve the needs of our patients.

We now have surgeons, medical oncologists, radiation oncologists, a supportive oncologist, an onco-psychiatrist, and onco-cardiologists all working together in our new space. In addition to this multidisciplinary model we have added a Metastasis program with a nurse navigator and new patient coordinators to help patients schedule a comprehensive visit with our team of oncology professionals.

The nursing leadership has implemented a primary nursing model to improve continuity of care for our treatment patients and this model has reduced the wait time for treatment to be started.

We are excited about what was accomplished over the past year and we look forward to the next year when we will continue to improve the patient experience by opening an on site chemistry lab to shorten the resulting of chemistry tests, and we will work to improve the patient experience for our patients.

 

Clinical Trials at The Tisch Cancer Institute: Moving the Field Forward

In order to better help patients understand cancer clinical trials, the reasons to participate in them, and clinical research at Mount Sinai, The Tisch Cancer Institute has released a new video, " Clinical Trials at Mount Sinai: Moving the Field Forward."  The 4-minute video includes several clinical trial participants, and also demonstrates the teamwork and dedication of the faculty and staff involved in clinical trials at The Tisch Cancer Institute.

Also available with Spanish subtitles! Ensayos Clinicos en Mount Sinai - Avanzando en el Campo

New Patient Satisfaction Tool Launches at Ruttenberg Treatment Center

GI Medical Oncology Team Receives QOPI Certification

Mount Sinai's Gastrointestinal Medical Oncology practice has been recognized by the Quality Oncology Practice Initiative (QOPI®) Certification Program, an affiliate of the American Society of Clinical Oncology (ASCO). The QOPI® Certification Program provides a 3-year certification for outpatient hematology-oncology practices that meet the highest standards for quality cancer care.

Read more about our QOPI Certification on Mount Sinai's blog, Medicine Matters.

Art in Ruttenberg Center