|Welcome to our newly launched e-newsletter for patients & friends of the Derald H. Ruttenberg Treatment Center. We hope you will enjoy these updates and look forward to giving you the latest news on happenings at our center. |
Ruttenberg Center Puts Patients First
Patient experience is our first priority, and our staff is committed to responding the needs of patients and exceeding their expectations
The goals of our Patients First! initiative are to:
- Enhance the patient experience with direct input from patients
- Create a safe and seamless patient-focused environment for delivering the highest quality care
- Build a unique customer service program for all clinical staff
|Ruttenberg Center management committed to putting patients first |
So far, the Patients First! initiative has resulted in:
We will also be starting a Patient & Family Advisory Council (PFAC). Any patient or family member who is interested and has 2 - 5 hours to volunteer each month should complete an inquiry card located at our front desk.
- Staff training for improved customer service and evaluation
- Formation of a Patient Focus Group
- Improved lunch menu with greater variety and better taste
First Anniversary of New Ruttenberg Center
The Ruttenberg Cancer Center is celebrating its first anniversary in the Leon and Norma Hess Center for Science and Medicine
. We held a reception to reflect on the accomplishments and to thank the staff. Since we moved on October 29th 2012 we have grown our program through strategic development of the multidisciplinary model that we believe will serve the needs of our patients.
We now have surgeons, medical oncologists, radiation oncologists, a supportive oncologist, an onco-psychiatrist, and onco-cardiologists all working together in our new space. In addition to this multidisciplinary model we have added a Metastasis program with a nurse navigator and new patient coordinators to help patients schedule a comprehensive visit with our team of oncology professionals.
The nursing leadership has implemented a primary nursing model to improve continuity of care for our treatment patients and this model has reduced the wait time for treatment to be started.
We are excited about what was accomplished over the past year and we look forward to the next year when we will continue to improve the patient experience by opening an on site chemistry lab to shorten the resulting of chemistry tests, and we will work to improve the patient experience for our patients.
|Cancer Clinical Trials Video Now Online|
|Clinical Trials at The Tisch Cancer Institute: Moving the Field Forward|
In order to better help patients understand cancer clinical trials, the reasons to participate in them, and clinical research at Mount Sinai, The Tisch Cancer Institute has released a new video, " Clinical Trials at Mount Sinai: Moving the Field Forward." The 4-minute video includes several clinical trial participants, and also demonstrates the teamwork and dedication of the faculty and staff involved in clinical trials at The Tisch Cancer Institute.Also available with Spanish subtitles! Ensayos Clinicos en Mount Sinai - Avanzando en el Campo
New Patient Satisfaction Tool Launches at Ruttenberg Treatment Center
The Derald H. Ruttenberg Treatment Center launched a new tool, RateMyHospital®, to measure and improve patient satisfaction. Read more.
GI Medical Oncology Team Receives QOPI Certification
Art in Ruttenberg Center
Mount Sinai patient Reinhold Schwenk is featured in a video on Blouin Art Info discussing his art, inspired by his journey as a cancer patient, now on display in the Ruttenberg Center. Social worker Batya Reckson coordinated the exhibit, "Painting Cancer - a metaphoric journey" which will now remain on display on the 3rd floor of the Hess building indefinitely.
The paintings represent various stages of the artist's diagnosis and treatment at the Ruttenberg Center. The titles of the paintings are: Diagnosis, Surgery, Chemo, Radiation, Waiting, Clean, and Hope.
The fourth floor of the Ruttenberg Center now features the Jaro Fabry exhibit "The Lifestyle of New York Café Society, 1935-1950." It is an exhibition of original art created by a man who was both a participant in and an observer of the rarified world of the rich and famous.
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|Calendar of events
2013 Service Enhancements:
- Ambassador "Concierge" Program
- Volunteer Program
- Patient Tracking System
- Rate My Hospital
- New Menu
For more information, call 212-824-8791