Packard Health News
    www.packardhealth.org                                                                           November 2014

Packard Health
Connecting with Caring
Packard Health Patient Advocates 

Food, a bed, help with an electric bill, health insurance - for some patients, the path to optimal health is complicated. Two problem-solvers are on the job. Meet our patient advocates, Haidar Al-Mohammad and Cynthia Fretter.  

 

From their tiny offices (Main and West) they do big things, collaborating with caseworkers, plugging into community resources, pinpointing state and federal aid. With enrollment for 2015 insurance coverage now open, these two Certified Application Counselors are extra busy assisting patients. 

 

They link patients to services that can improve lives. Hats off to Haidar and Cynthia, two "Can-do!" staffers. Here's 3 ways they build CONNECTIONS!   

 

1. Health Care Coverage  

Haidar and Cynthia lead patients through the complexities of eligibility, cost, subsidies, deadlines and penalties to connect with a plan that works for them. As Certified Application Counselors, they are trusty guides.

 

2. Our Staff - CONNECTED & Committed

Our dynamic duo communicates with Packard's caseworkers - all day, all the time. For patients with lives of hardship and need, this close collaboration and connection translate into exceptional care. Packard is all about whole patient care, and Haidar and Cynthia are key players.

 

3. It's All About Community CONNECTION

Our patient advocates are experts on our community's resources and facilitate patient access to them. Whether it's housing, food, drug assistance programs, mental health programs, you name it - Haidar and Cynthia help make the connection. And even experts get stumped, so if a solution is not clear, they send out a community S.O.S to find a resource.

 

We are proud of our patient advocates. In patient interviews, on the phone, at their computers, in Packard's on-site food pantries they manage so well - they are making connections that count.

 

PACKARD HEALTH HAS 2 LOCATIONS

Packard Health Main  MAP

3174 Packard Road     Ann Arbor, MI  48108     734.971.1073

 

Packard Health West   MAP

501 N. Maple Road    Ann Arbor, MI  48103     734.926.4900 

Packard Health has been designated a Patient-Centered Medical Home
by Blue Cross Blue Shield of Michigan